Carolyn Cannata

Work History

Work History
Mar 2008 - May 2008

Administrative Assistant

DuPont Company (YOH SERVICES, LLC)

Administrative Assistant- DuPont Information Security Organization Scheduling, organizing, categorizing and maintaining information in Lotus Notes, Nexus and other applications. Handling and maintaining confidential information. Mailing, faxing, phone coverage and calendar management. Provide telephone support and respond to routine and non-routine inquiries by management and employees. Make travel arrangements (domestic and international) Handle meeting arrangements, and itineraries/agenda for trips. Prepare reports regarding internal internet usage for our Incident/Investigations lead Maintain proficiency in current software applications while continually developing capabilities to quickly and resourcefully master knowledge needed in new and unfamiliar software applications/situations. Prepare presentation materials and other task as needed.

May 2006 - Aug 2006

Administrative Coordinator/ Time Entry Assistant

AstraZeneca Pharmaceuticals (Kelly Services)

Administrative Coordinator- Packaging Department Provided administrative support to the Director, (3) Senior Managers, and (12) department managers. Responsible for time entry for 130 employees in department for weekly payroll Responsible for distribution of paychecks for Packaging/Maintenance Departments Handled monitoring and updating of employee allotted vacation and disability time, including FMLA Handled maintenance of Process Order database Handled sensitive information with discretion and judgment Provided a variety of administrative duties to support the team Took ownership of key processes, projects or functions Managed complex schedules, calendars, and travel arrangements

Jul 2005 - Apr 2006

Administrative/ Project Coordinator

MTM Technologies, Inc.

Provided administrative support to; Vice President, (2) Directors, and (6) Department Managers Assisted teammates in the department, department consisted of 90 other employees other than direct management Assisted in general administrative capacities such as ordering supplies, coordinated meetings and calendars, make travel arrangements, candidate interviews, updated internal & department documentation Assisted recruiters of Staff Augmentation Department Entered resumes and candidate information into database Verified References for potential candidates Activated staffing employees in database Updated internal job posting and submit postings via the web, and external contacts Maintained filing system for all contract and non-contract customers Researched issues for calls that come through our support center and system repair area Sent out Customer Satisfaction surveys to our clients Assisted in billing process Verified monthly expense reports for Managed Services & Consulting Departments Processed service request orders, and assist Field Services area Assisted managers with various projects Collaborated with senior management in budget planning for Service Delivery teams

Apr 2004 - Jul 2005

Administrative Coordinator

AstraZeneca Pharmaceuticals (Kelly Services)

Provided administrative support in the Clinical Pharmacology/Experimental Medicine, Global PR & Communications, General Legal, & R&D Archives Departments Coordinated meetings and travel arrangements, domestic and international Provided a variety of administrative duties to support the team Took ownership of key processes, projects or functions Assisted in complex meeting agenda and presentation development Collaborated within team and across teams Managed complex schedules and calendars Handled sensitive information with discretion and judgment Completed, audited and processed Travel Expense Reports through AZER Prioritized voice mail, e-mails and correspondence (including contact with internal and external sources) Adhered to deadlines based on the group's specific needs Initiated communications with other business groups

Dec 2003 - Jan 2004

QA/Technical Support Analyst (IT- Helpdesk)

Berlex Laboratories (Spherion)

Provided quality assurance to users by doing follow up on tickets and client satisfaction calls Provided weekly, daily, monthly reports on ticket status Assisted in help desk support via inbound call queue to all clients using including Windows NT 4.0, and Lotus Notes Received and processed daily inbound call queue, voice mail, e-mail and provide appropriate technical assistance Provided password resets when required for LAN, Lotus Notes, Intranet/Internet, PAL/VPN Assisted in mapping drives, printers, checking server connections Utilized Remote Tools to access users' systems to further assist with troubleshooting and install applications

Mar 2002 - Jan 2003

Technical Support Analyst (IT Helpdesk)

JPMorganChase (Computer Sciences Corporation)

Provided first, second, and third level support for technologically versatile company Handled approximately 100 inbound calls daily in a 2000+ user environment Daily routines included, but were not excluded to: general network troubleshooting, printer captures via remotely possible 32 applications, mainframe printer redirection, application support for Word, PowerPoint, Excel, and Corporate Time Provided password resets for network and web based applications Handled administrative requests via Lotus Notes Databases, Lotus Notes configuration and support, and processed requests for new user application id's Trouble Shot Virtual Private Networks and Remote LAN Access Required to trouble-shoot/assess problems and quickly determine how to best assist a client

Jul 2001 - Jan 2002

Administrative Assistant

Wilmington Trust Company

Administrative Support Assistant I & II- Delaware Corporate Management Maintained clients' corporate minute books and corporate filing system Prepared Franchise Tax forms for Directors and Officers Reconciled clients' checking accounts Conducted user acceptance testing for new client database Maintained monthly statistics regarding clients' insurance coverage Ran monthly check reports for manager's approval Assisted with various projects for managers Issued and renewed all sublease and sublease addenda for all leased office space Prepared monthly billings for leased office space Created monthly leased office billing projections

Aug 2000 - Jul 2001

Administrative Assistant /Payroll

SpaceCon LLC

Responded to daily phone calls and inquiries Processed monthly billings for customers Assisted with payroll for hourly employees Prepared proposals/bids/ insurance certificates for customers Ran reports related to our profit and billing

Feb 1998 - Aug 2000

Processing Specialist (Human Resources)


Processing Specialist/ Product Servicing Specialist- Human Resources Updated/Changed/Audited domestic employee and consultant information Entered domestic new-hire profiles for employees and consultants Assisted managers and recruiters with the new-hire process Processed resignations Assisted Payroll Department Conducted user acceptance testing for People-Soft implementation Handled Employment Verifications for entire US employee base Assisted Legal Department in gathering information for subpoenas


Sep 1993 - Jun 1997

HS Diploma

St. Elizabeth High School