Chris Wilson

Certifications & Recognition

  • ITIL Service Manager certification
  • BellSouth Catalyst Award
  • RedHat Certified Engineer

Summary

Over ten years of progressive experience with a proven track record of leading teams in the design, implementation, and support of complex and critical systems. Strong analytical abilities, combined with excellent written and verbal communication skills allow me to work effectively with people at all levels.

Work History

Work History
Feb 2008 - Present

CTO/Client Technology Executive, US Communications Industry

EDS

Provide indirect technical leadership and direction, foster relationships with key technology executives from AT&T and Verizon (covered client base), define client needs and requirements, and promote sales opportunities.Serve as technical leader for covered accounts, ensuring solutions are properly designed, and managing teams on a project-by-project basis. Drive innovation and thought leadership activities, & lead “Innovative Ideas” program for US Communications, Media & Entertainment Group.

Operational Highlights:

  • Achieved full level increase on 2008 AT&T Client Survey “Innovation” score to “green”.
  • Spearheaded launch of group-wide “Innovative Ideas” program to capture and execute on concepts across entire 3K employee base, resulting in 5 ideas being driven to patent disclosure.
Sep 2007 - Feb 2008

Chief Data Center Architect/Enterprise Architect

EDS

Provided expertise in infrastructure and data center design for contract project involving design, build, and migration of servers into a highly secure data center. Provided leadership and guidance to engineering team, and ensured solution was aligned with technology direction.

Operational Highlights:

  • Created Technology Reference Architecture, a data center design model used by engineering team for build efforts and by client agencies to understand server environments.
  • Optimized processes for server deployment into data centers, leveraging data center expertise.
  • Managed project interdependencies to ensure critical tasks were timely completed.
Jan 2002 - Sep 2007

Senior Technology Consultant & Architect

EDS

Supported diverse international client environments and resolved technical problems while driving client technology enhancements.

Operational Highlights:

  • Provided ITIL & technical subject matter expertise for BellSouth sales and business processes.
  • Led BellSouth account technology direction and provided technical leadership for data center construction/migration project for internet data center.
  • Designed automated solution for Telefonica Brazil service level reporting process, resulting in over 1K person hours’ savings per month.
  • Assessed Boygues Telecom service management processes and tools, defined client goals, and determined target environment and transformation plan while benchmarking current state against ITIL and EDS best practice.
  • Achieved 40% reduction in ABN AMRO Bank server footprint as architecture lead for Europe/Middle East/Africa (EMEA) region and supported project management office with data acquisition, analysis, and reporting.
  • Created a consolidation and transformation plan for Saint Gobain, including server consolidation as well as physical consolidation.
  • Earned “Teaming Award” from BellSouth for contributions.
Apr 2000 - Jan 2002

Manager, Internet & eCommerce Architecture

BellSouth

Architected internet and eCommerce data center, ensured proper design of data center projects to deliver needed results, and made certain data center infrastructure was managed to meet current and future needs. Recruited, hired, and trained 7-member team of architects and technical writers, and coordinated communications with business unit clients, operations managers, and architects.

Operational Enhancements:

  • Created designs for multi $M mission-critical projects including DSL ordering and CRM system.
  • Designed critical sales and service channel web hosting environment (BellSouth.com) servicing 200M hits per month.
  • Scaled Cingular online ordering system to anticipated order volume during brand’s launch during 2001 Superbowl, increasing simultaneous ordering session capability from 50 to over 1.2K within 45-day deadline.
  • Earned BellSouth Catalyst Award.
Jul 1999 - Apr 2000

Core Services Leader

BellSouth

Led 5-member core services team providing infrastructure to internet data center, managing data center network, and handling base services including domain name management and file transfer. Determined new application infrastructure requirements.

Operational Enhancements:

  • Reshaped data center project deployment processes, moving toward proactive and not reactive engineering-based approach.
  • Improved stability and availability of production applications by creating a “pre-production” environment replica used as a proving ground for new applications and technologies.
  • Implemented architecture design process and developed standardized Operational Architecture document, bringing up-front planning and engineering into the project lifecycle.
May 1997 - Jul 1999

Director of Engineering

http://www.atlantic.net

  • Responsible for the design, implementation and maintenance of a southeastern regional IP network supporting over 30,000 dial-up, dedicated access and web hosting customers.
  • Managed the deployment of over 50 Cisco routers, and over 3,000 Cisco access server ports. Defined the company's IP routing policies, and led their implementation. Managed projects to transition the company‚Äôs dial-up infrastructure from analog to digital.
  • Created the architecture for and led the development of operational support software systems including a subscriber registration system, partner sales tracking system, the customer provisioning system, network and SLA monitoring tools, and a web-based service dashboard.
Jan 1994 - May 1997

Co-Founder, CTO

Gateway Telecommunications, Inc.

Co-founded Internet Service Provider, responsible for technical direction and network operations. Provided service to approximately 500 dial-up, dedicated access and web hosting customers.

Secret

DoD/DHS