Christopher Birth

Christopher Birth

Welcome

Thank you for taking the time to look over my VisualCV page.  If you choose to watch the final presentation videos to the right, I am Topher; the person that does the introduction and more.

Objective:

Seeking a Network Technician position where my technical training, problem solving abilities, and communication skills will be utilized to increase overall company efficiency.

Summary

Technical Competencies:

  • Installing and supporting Windows XP/2003.
  • Configuring, managing, and maintaining hardware.
  • Creating users and groups in a domain and on local machines.
  • Managing a network with local and group policies.
  • Planning and designing a network environment.
  • Installing, configuring, and managing WSUS.
  • Basic understanding of security, printer management, monitoring server performance, and troubleshooting disaster recovery.

Professional IT Project Experience:

  • Acted as Project Manager to Design, plan, and implement a Windows 2003 Enterprise domain structure for two class projects.
  • Designed, built and implemented a network infrastructure that allowed two separate business entities to communicate.

Business Skills Training:

  • General Business, Leadership, Project Management, Problem Solving Methodology, Communication and Listening guidelines, and Conflict Resolution.

Education

Education

Skills

Skills

Customer Service

Scripting

Microsoft Server 2003

Active Directory

Network Design, Implementation, and Troubleshooting

Computer Hardware/Software Troubleshooting and Repair

Computer Operation

Work History

Work History
Aug 2008 - Present

Help Desk Technician

ISPN

Responsibilities:

  • Take calls from subscribers of various internet providers around the country, and help them troubleshoot their internet/network related problems.
  • Type legible and professional documentation outlining the extent of the call before it ends.
  • Be prepared for the next user to call in for help within ten seconds of the last call ending.
  • Use any free time to learn the procedures and processes of each internet provider that we support, or will support soon.
  • Troubleshoot dialup, dsl, cable, fiber, and wired/wireless networking issues that prevent the user from accessing the internet.
  • Use personal judgment and provide support on other technical issues upon user's request.

Certifications

Certifications

Network+

CompTIA

A+

CompTIA