Swimming, teaching, and writing are three of my favorite things to do. To learn more about my swim teams, or to read about the life lessons I've learned in and around the pool, click on the links below!
I have 20 years of progressively responsible professional experience encompassing multiple aspects of communications, training, and program development within the Health Care, Education, and Social Services industries. My areas of expertise include:
- Coaching & Team Building
- Writing & Communications
- Counseling & Advising
- Group Facilitation & Classroom Management
- Curriculum Design & Delivery
- Visioning & Planning
- Customer Relationship Management
I am also a lifelong competitive swimmer and current United States Masters Swimming (USMS) coach. I have provided individual and group swimming instruction for many years.
For more information about me and my background, please click on my resume link or another portfolio item.
Dec 2008 - Present
Patient Service Manager
As the first person to hold this newly created position, I envision, implement, and manage the programs and policies through which this 39-physician subspecialty practice evaluates and improves it patients' experiences, including:
- Patient Satisfaction Surveys
- Focus Groups
- Patient Communications
- Website Content Development
- Marketing-Messaging & Promotions
- Corporate Training
- Workflow Planning
2001 - 2008
Program Coordinator/Career Counselor
Worked as part of a management team to develop, implement, and manage the day-to-day operations of an accredited post-secondary education and training facility. My primary responsibilities included proposal and technical writing, program design and master planning, policy and procedure development, and the provision and oversight of essential customer/student services, such as classroom instruction, transition planning, registration, testing, and student accounting. From 2001 to 2003 I provided career planning and resource acquisition assistance to low income, unemployed, and underemployed individuals as part of a contracted Workforce Investment Act (WIA) career counseling program.
For additional information about me and my background, please click on my resume link or another portfolio item.
1990 - Present
In addition to my undergraduate degree, I have completed graduate-level coursework in Marketing & Communications and Education. I have also taken courses in Technical Writing and other career-enhancement and special-interest subjects. For more information about me and my background, please click on my resume link or another portfolio item.