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Objective

To obtain a high level position and effectively contribute my skills to drive organizational productivity, growth, and excellence. 

Summary

Seasoned team member with 9+ years of retail and  online education experience.  My background includes but is not limited to hiring and training, strategy development, process improvement, data analysis, and financial responsibility. Professional, creative, and hands on with a service oriented approach. Offering critical thinking/problem solving skills to enhance operations and service with the ability to work in an entrepreneurial environment.

Key Qualities

  • 7+ years of work from home experience in fast paced entrepreneurial environment
  • Team player that leads by example
  • Commitment to quality service and operational efficiency
  • Quantitative and qualitative research and data analysis
  • International training and professional development experience
  • Excellent written and verbal communication skills
  • Project Management experience
  • Ability to handle high volumes of work under high pressure to meet SLA deadlines
  • Strategic planning and financial experience
  • Experience with providing data justification for hiring staff


Education

Jan 2011Present

Doctorate of Education

Capella University

Concentration: Leadership and Management

Relevant coursework completed

Certificate of Advanced Graduate Studies obtained -2013

May 2007Sep 2010

Master of Science in Education

Capella University

Concentration: Enrollment Management

Certifications

Professional Certification- Enrollment Management

Noel-Levitz

Work History

2016Present

General Manager

Sunny Bridge Natural Foods & Cafe
  • Areas of accountability include: business strategy, customer engagement, daily operations, talent development and management, and fiscal responsibility
  • Create and promote a positive team atmosphere
  • Design and execute strategic marketing plan to promote brand awareness and increase customer engagement
  • Create schedules based on store needs while maintaining fiscal responsibility
  • Drive results by motivating others and focusing on the core values and mission of the business
Jan 2016Present

Tax Preparer

Jackson Hewitt Tax Services
  • Prepare taxes for clients
  • Provide quality customer service
  • Understand finance and tax laws
  • Perform manual calculations
  • Data entry accuracy
Oct 2011May 2015

Division Manager, Registrar Office

K12 Inc.
  • Oversee student records and services at 2 large online private schools servicing 4,000+ students
  • Divisional leader with experience in strategic planning and short and long term goal development
  • Hire, train, develop staff domestic and international
  • Implemented  transcript ordering service that increased customer service and centralized requests for easy reporting and processing.  First year revenue generated in upwards of $30,000
  • Developed front and back end quality assurance practices to ensure accuracy of records for more than 1,000 students in grades 9-12
  • Established process at the school level that reduced the number of student program changes post approval leading to a reduction in refunds by 50% totaling over $250,000
  • Point of contact for the NCAA Eligibility Audit for the private school division
  • Extensive experience auditing student accounts for graduation and course placement with a focus on student compliance
  • Ability to mine and research data both internally and externally to guide operational and academic decision making leading to the establishment of best practices/policies
  • Collaboratively work with multiple lines of business within the division and across the corporation
  • Focused on student services and meeting the record and reporting needs of domestic and international school associations (B2B)
Oct 2011Jun 2012

Division Manager, Admissions and Registrar Office

K12, Inc.
  • Established and streamlined process across departments from enrollment, admissions, and academics
  • Member of School Leadership Team
  • Proven success in the re-enrollment effort by centralizing outreach at the school level
  • Re-enrollment rate up  more than 60%
  • Defined roles and functions of both the admissions and registrar office in support of students, faculty, and operational support for national and international offices
Sep 2008Sep 2011

International Admissions Advisor

K12, Inc.
  • Conduct national and international transcript reviews
  • Oversee student tuition
  • Provide Lead support to management staff
  • Manage data quality assurance
  • Troubleshoot materials and course issues
  • Assist in the development of documents for standard procedural operations
  • Work collaboratively with school staff and Leadership Team
Aug 2010May 2011

Assistant Program Director/Site Manager

i9 Sports
  • Manage coaching staff
  • Responsible for daily operation of program
  • Communicate with parents, participants, coaches, and officials
  • File reports for documenting incidents
  • Collect game data for weekly reporting
Apr 2008Sep 2008

Personal Admission Liaison

K12, Inc.
  • Managed document compliance for South Carolina Virtual Charter School
  • Responsible for establishing and growing student/parent relationships
  • Provide exceptional customer service
Sep 2006Apr 2008

Account Manager

K12, Inc.
  • Utilize lead list to call prospective parents
  • Create accounts in Sales Force Automation System (SFA)
  • Meet department phone level productivity, enrollments, and sales goals
  • Second person in company history to reach $1 million dollar sales mark

Activities

Capella University

Minneapolis, MN, United States Present University Ambassador

  • Promote school through social media sites
  • Support new students and conduct phone interviews with inquiring students

Achievements and Honors

CEO Innovation Award                                                                                                           2012

  • Established processes that led to significant improvements in KPI's for the private school through interdepartmental collaboration with the K12 Private Pay Enrollment Team and the K12 International Academy Admissions Office.

Basketball Team, University of Pittsburgh at Johnstown2000 – 2004

  • Ranked 22nd on all time scoring list- 1,056
  • Team Captain, 2004
  • 3 NCAA Tournament Appearances
  • 2002-2003- Ranked 2nd in nation in 3 point field goal percentage
  • 2003-2004- Ranked 32nd in nation in scoring per game at 18.6
  • 2004 First Team Daktronics All-East Region
  • 2004 Honorable Mention Kodak All-American
  • 2004 Honorable Mention Women's Division II Bulletin All-American

Track Team, University of Pittsburgh at Johnstown2000 – 2004

  • 4 current school records
  • Team Captain, 2004