Catina Lancaster

Catina Lancaster

Work History

Work History
Jul 2006 - Nov 2010

Senior Human Resources Investigator

Cracker Barrel Old Country Store Inc.

Investigate and resolve discrimination allegations of Title II and Title VII of the Civil Rights of Act of 1964

* Interviewed, procured, and analyzed sufficient information to make wise decisions and recommended appropriate corrective action in each situation * Presented details, judgment and written summary of each case to managers, department heads and the U.S. Department of Justice* Developed a diversity training program for employees and management to increase discrimination awareness and prevent discriminatory actions* Implemented and facilitated Department of Justice remedial training program* Successfully managed a portfolio of approximately 75 investigative cases monthly* Complaints decreased 25-50% after diversity and remedial training programs were delivered* Partnered with Vice President of Diversity in the development of Cracker Barrel’s latest diversity initiative, African American Awareness Network* Attained a consistent meets and exceeds job-performance record in evaluations

Oct 1996 - Jun 2005

Senior Analyst - Bankruptcy


Analyzed and secured the company's interest with customers who filed for bankruptcy protection

 * Negotiated options with bankruptcy trustees and customers for vehicle retention and financial disbursement* Oversaw auction process serving as liaison for customer and dealer* Developed and facilitated training program for bankruptcy customer service* Introduced new procedures, reconciled initial employee complaints, and successfully integrated more efficient processes for managing bankruptcy accounts* Managed 50-60 bankruptcy accounts daily* Maintained 95% resolution of assigned accounts within less than 30 day margin* Led customers through the end-of-lease process and presented options for purchase or car return* Coordinated inspection/appraisal of car condition, final payment adjustments if needed, and return

1994 - 1996

Credit Operations Manager

Heilig-Meyers Furniture Company

Responsible for the daily operations of the store along with managing a staff of 35 employees

* Responsible for recruiting and on-boarding of sales and office staff

* Maintained in-house human resources department

* Established credit lines, managed credit analysis, maintained credit insurance and collections* Educated and guided sales team & customers* Reported a minimum 10% increase in new credit lines on a monthly basis.  Assistant Credit Manager, 1993-1994* Provided assistance in all areas of the credit department* Promoted to Credit Manager within first year of employment





Energetic professional offering human resources and compliance management experience in addition to superior investigation, communication, and presentation skills. Also, demonstrate experienced and enhanced competency of organization development, strategic planning, process implementation and integration.                   


I am educated and trained in the following areas:

  • Human Resources
  • Employee Relations 
  • Diversity & Inclusion
  • Federal & State Compliance
  • HR Compliance
  • Legal Investigation
  • Research and Analysis
  • Project Management
  • Program Development 
  • Strategic Planning
  • Training 
  • Organizational Development 
  • Process Improvement


Board of Directors

Progress Inc                                                 


Society For Human Resource Management (SHRM)

Middle Tennessee SHRM                                                                                                                                 

Nashville CABLE 

Meeting Professionals International (MPI)



Tina Mercer

Ms. Mercer and I have known each other for several years

Verta Ross

Mrs. Ross and I worked together at Cracker Barrel Old Country Store

Jerry Richardson

Mr. Richardson was my team leader at FORD Motor Co.

LaShawn Williams

Contributed to firm's organizational development with consultation in the areas of financial forecasting, general management, human resources and employee relations