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Work experience

Jul 2009Present

Service Centers Director

Trident United Way
  • Manage day to day operations of our walk in Service Centers for Berkeley and Dorchester Counties
  • Supervise 5 TUW staff, 2 Americorp, 1 Vista, 1 Experience Works and 2 interns.
  • Work directly with clients who present unique challenges or who are in crisis. 
  • Work with agencies/programs, churches, and government programs that provide basic needs and other support services for clients.
  • Serve as a support and resource to case workers in our SafetyNet Network.
  • Train community partners staff and volunteers on CharityTracker and The Benefit Bank.
  • Serve on a variety of committees, coalitions, roundtables, etc. 
Jan 2003Jul 2009

2-1-1 Hotline Community Resources Coordinator

Trident United Way
  • Maintain Give (Volunteer and Donation opportunities)and Get help database
  • Maintain search-able On-line database
  • Collect and share “seasonal” resources – summer, back to school, holiday, etc.
  • Publish Network News – update on local community resources
  • Maintain active working knowledge of and relationships with local services
  • Coordinate and participate in Community Round tables, Local Boards, Committees, etc.
  • Help collect and assess agency needs and gaps in community services
  • Encourage collaboration and partnership
  • Participate in speaking engagements throughout the community.
  • Manage and supervise paid staff and Volunteers that support this work
  • Participate in training, skill reviews, appreciation, retaining, and recruiting of Volunteers
  • Answer the 24 hour Hotline handling crisis as well as information and referral calls
Nov 2000Jan 2003

2-1-1 Hotline Volunteer Director

Trident United Way
  • Recruit, screen, and maintain 2-1-1 Hotline volunteer pool
  • Manage, supervise, and coordinate 2-1-1 Hotline volunteers
  • Assist daytime volunteers in assignments
  • Handle 24 volunteer scheduling and tracking of volunteer hours
  • Prepare internal newsletter for 2-1-1 volunteers
  • Build opportunities, manage and supervise interns
  • Take an active role with local LASCAVA and VOAD, and state SCAVA Board
  • Coordinate April Volunteer Appreciation Month (corporate, business perks and recruitment)
  • Answer the 24 hour Hotline handling crisis as well as information and referral calls


Training and Group Facilitaion
Client Interview Skills
Active Listening Skills
Crisis Management
Microsoft Office Applications


I am a well rounded professional with experience in business, management, and over eleven years in the non profit community in Charleston, SC.  I understand the need to help clients meet their basic needs and to empower them and help them reach self sufficiency.


  • Past President, Communications Chair, By-Law Chair and member of local LASVAVA
  • Member of AAS (American Association of Suicidology)
  • Dale Carnegie Graduate and recipient of the "Highest Achievement Award"
  • Dale Carnegie High Impact Presentations
  • Serve/Served on the following boards, committees, etc.:      SafetyNet Assistance Network; Juvenile Justice Review Team, Trident Senior Resources Committee, Dorchester Human Services Coalition, Berkeley County Roundtable, Community Health Partners, Sea Island Interagency Group, FEMA Emergency Food and Shelter Board;  VOAD member; Palmetto Behavioral Health Helping Professionals Member;  FAVOR board member
  • National Certification as CRS (Certified Resource Specialist) and CIRS (Certified Information and Referral Specialist) with AIRS (Alliance of Information and Referral Systems)


Quotes taken from “Linked in” website

John Boyle [email protected]      Home Phone 843-881-9598

“Cathy and I have worked together since 2000 and have shared an office for the last 5 years. Her technical knowledge, drive to produce the best product possible and willingness to share her skills come to the forefront in every project she is involved in. Not only is her professional acumen one of her strong points but her compassion and wit make her an asset and delight in any business situation but especially as a friend. I count myself lucky to be on the same team.”

John Boyle, Database Manager, United Way worked directly with Cathy at Trident United Way 2-1-1 Hotline

Lindy Williamson[email protected]    Cell Phone  843-452-1777

“I have worked with Cathy at the Trident United Way 2-1-1 Hotline as a part time staff member since 2005. She is amazing at keeping the resource directory up to date so that all of us who answer the phones can give our callers the best information. She never hesitates to track down any questions we have and helps keep 2-1-1 one of the best crisis lines in the country. I would recommend Cathy without hesitation in any endeavor she pursues. She's the best!”

Lindy Williamson, owner, LGW Consulting worked with Cathy at Trident United Way 2-1-1 Hotline

Daphne Wright

[email protected]    Cell Phone  843-991-0418

“I first met Cathy at a community meeting and have had the pleasure of working with her off and on for over the past 10 years. She instills trust and is well respected in the community. But most importantly she is approachable no matter what the circumstances and has exceptional communication skills. I remember one specific project that Cathy and I headed up. Not only was she committed to the mission, but she helped to raise the level of the organization through her keen insight, willingness to learn and attention to detail. When Cathy raises her hand to complete a strategic objective, you can be assured the work is done in a timely manner and the quality will meet the highest standards. She is a successful leader, who understands the need for collaboration, can outline a strategy for action and manage people with ease. Her integrity is second to none.”

Daphne Wright, CEO, DETA, LLC was with another company when working with Cathy at Trident United Way 2-1-1 Hotline