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8+ years project management and training experience in the following areas of focus: 

- IT Project Delivery

- Policy & Procedure Documentation

- New Hire Orientation

- Soft Skills Training

- Management Training

- Instructional Design

- Performance Improvement

- Cross Functional Team Management

- Needs Analysis

- Corporate Communications

Personal qualities: Skilled strategist with a solid record of success who is recognized for ability to communicate ideas across organizational boundaries, turn strategies into actions, and inspire teamwork. Proven ability to take on challenging assignments in new functional areas, quickly become effective and deliver results that create superior value for internal and external stakeholders.


• Developed and Managed a multi-faceted CRM deployment program. Training consisted of webinars, one-on-ones, & instructor led sessions to explain each function of the new system and aid in overall adoption of the tool.

• Designed and Coordinated Delivery of 13 training sessions to 150 cross departmental annual meeting attendees. Training was organized into various tracks and allowed participants to attend sessions that best met their needs.

• Designed and Implemented Medical Assistant, Pharmacy Technician, Massage Therapy, and Surgical Technician Programs for accredited post-secondary institutions. The programs are currently approved, Title 4 compliant, and enrolling students in Georgia and Texas.

• Simultaneously Orchestrated and Wrote 3 separate Self Studies and won re-accreditation (6 years) from the Council on Occupational Education (COE) and National Accrediting Commission of Cosmetology Arts and Sciences (NACCAS) as well as initial accreditation from the Distance Education and Training Council (DETC). A total of 7 Full Team Visits were hosted; each visit lasting 3 days. Nearly 100 exhibit crates containing 1000s of documents were prepared for inspection.

What People Say about Cathy Baber:

This letter is my personal recommendation for Cathy Baber. Until just recently, I have been Cathy’s immediate supervisor for several years. I found her to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Cathy is a take-charge person who is able to present creative ideas and communicate the practices. She has successfully developed several compliance plans for our companies that have resulted in increased oversight. Though she was an asset to our Compliance office, Cathy was also extraordinarily helpful in other areas of the company. In addition to writing effective training curriculum, Cathy assumed a leadership role in meetings, inspiring and motivating other employees. I highly recommend Cathy for employment. She is a team player and would make a great asset to any organization

Alex Mithani

President, CEO

University of Atlanta

I have been very impressed by the level of organization and attention to detail she puts forth in all that she achieves. I've seen her in action both as a facilitator and a training designer. Most recently I witnessed Cathy's strengths and skills as she put together a huge training experience with multiple topics for approximately 150 participants. The morning was organized to the last detail and the participants gave high praise for the experience. Cathy would be an asset to any organization.

Karen Kliszak

Training Manager

Cathy Baber and I recently worked on a project together and she did a fantastic job! She has a natural ability of assessing a situation to determine what resources are needed and where to get them from. She displays a high level of professionalism and is a quick study when learning new things. I would recommend Cathy easily because her work ethic is strong.

Jim Tucci

Brand Manager

I have witnessed Cathy’s proven track record of success with her business clients, partners, and vendors. She is a world class facilitator and has a strong skill set within training design. I have witnessed Cathy’s organizational and planning skills at a recent National Sales conference where she was responsible for single handedly coordinating and facilitating workshops for over 150 attendees. Cathy is a consummate professional; I would certainly recommend her for project and operational roles in the future!

Ben Bailey

Project Manager

Cathy worked on the rollout of a new CRM system for the National Accounts Team. This was a new way of doing business for many of us who worked with alternate systems. Cathy put together training modules and classes for everyone in the division. She incorporated games and group exercises to help everyone enjoy the training and help one another. In addition, she organized one on one conference calls and face to face meetings to ensure a smooth transition and high utilization. She continued to monitor and assist everyone in the group as well as reaching out to those she feels may need a helping hand. Great job on the CRM launch!

Mark Scarpato

Brand Manager

I had the pleasure of working on the same team with Cathy at and interacted with her a great deal. . . Cathy works hard, has good attention to detail, produces good results, and her enthusiasm at her job is both contagious, and refreshing. I am happy to recommend her work!

Burke Scott

Advertising Product Marketing


Working on the same team with Cathy at was one of the best experiences I've ever had professionally. Not only does she have an amazing skill set coupled with an unparalleled work ethic, she is a team player who always goes above and beyond to motivate, help, and teach those who may need it. She would be a fantastic addition to any team.

Jan Bailey


Work experience

May 2006Jun 2009

Sales Operations - Training and Communications Management


Facilitated requirements gathering sessions and represented National Accounts at key stakeholder meetings to develop the first all-inclusive directory of National Accounts Product Sets from a sales point of view.

Leveraged relationships across the organization to understand/ document impacts by business unit in support of the Advertising Capabilities Analytics and Reporting (ACAR) Initiative (a multi-year, multi-project initiative).

Documented Business Requirements, Acted as SME thoughout the customization process, and wrote and conducted all training for the roll out of Microsoft Dynamics CRM


Facilitated CRM new user training at the 2008 NUM (60 learners), 10+ webinars, and nearly 100 one-on-one sessions to aid in user adoption.

Designed and Coordinated Delivery of training for 150 participants at the 2009 National Update Meeting

“2009 NUM Award” recipient


Developed technical and soft skills training, including:

“Microsoft Dynamics CRM”

“New Model Launch Product”

“Life of A Sales Order”

“Enabling P&L Confidence”

“Day in the Life of a Dealer”

“Managing Prospects in CARS 2.0”


Delivered over 100 Webinars

SME contributor for multiple CBT courses


Managed 100+ Dealer accounts - Exceeding Revenue Goals by 157%

Won “Sales Person of the Month”  - June 2006; September 2006; January 2007; and March 2007

Won “Rookie of the Quarter” – 3rd Quarter 2006; 1st Quarter 2007

Won “2006 Rookie of the Year”

Developed and managed collateral in support of new product launches and initiatives for team of National Accounts Sales Executives.

Nov 2001May 2006

Director of Compliance

Iverson Business School


Simultaneously orchestrated 5 year accreditation re-affirmation visits for three separate Council on Occupational Education (COE) accredited campus locations Main and Branch campuses for Iverson Business School ( and Royal Beauty Careers – North Campus

- Wrote two (2) Institutional Self Studies/ Prepared Exhibit Crates

- Granted Active Accreditation for 6 years (above average performance)

Wrote Institutional Self Study and Coordinated Team Visit following Change of Ownership for Royal Beauty Careers – South Houston, ( a National Accrediting Commission of Cosmetology Arts & Sciences (NACCAS) school

- Led the initial accreditation process for the University of Atlanta

- Wrote the Initial Application and Institutional Profile

- Wrote Self Evaluation Report (SER) and Institutional Response Reports

Facilitated Readiness Team Visit and Full Team Visit

Prepared Annual Reports as required by accrediting and regulatory bodies (COE, NACCAS, DETC, TWC, GNPEC, WIA, and VA)


Over 5 years experience working with adult learners

Equally comfortable with Synchronous, Asynchronous, and Blended Learning approaches

Established a comfortable, student-focused classroom where two-way communication and blended learning techniques empowered adult learners to enjoy the learning process


Developed Surgical Technician, Pharmacy Technician, and Massage Therapy Programs for a Nationally Accredited Post-Secondary Institution

- Performed Registrar Duties

- Counseled Students to promote course completion

- Managed Externship Programs and Advisory Board meetings


Designed University Website ( and wrote all official publications

- Pre-Enrollment Forms: University Catalog (with the aide of Department Heads), Academic Transfer Credit Application, and Experiential Credit Evaluation Portfolio

- Enrollment Forms: Enrollment Agreement, Confidentiality Agreement, Code of Ethics, Proctor Application and Agreement, and Payment Agreement

- Active Student Forms: Student Handbook & Field Work Guide

Loaded all courses and assessments into Platform

Wrote Business Requirements to facilitate the creation of reports used to track student progress

Mar 1993Dec 1998

Membership Director

Roswell Founders Club

Primary responsibilities included the growth of Membership and proactive steps to avoid attrition, forecasting and reporting, composition of all Club literature and marketing of special events for Members.

- Promoted a positive impression of the Club to Corporate Executives for the purpose of enrolling them as paying Members.

- Developed “Connoisseurs Club”

- 120% increase in Membership sales over one year


Feb 2007Aug 2008

"Facilitation for Trainers" Certified

Leadership Strategies

Also hold certifications for: "Masterful Meetings" and "The Effective Facilitator"


Monica Miller

Alex Mithani

Gus Atencio