Sales Operations - Training and Communications Management
Facilitated requirements gathering sessions and represented National Accounts at key stakeholder meetings to develop the first all-inclusive directory of National Accounts Product Sets from a sales point of view.
Leveraged relationships across the organization to understand/ document impacts by business unit in support of the Advertising Capabilities Analytics and Reporting (ACAR) Initiative (a multi-year, multi-project initiative).
Documented Business Requirements, Acted as SME thoughout the customization process, and wrote and conducted all training for the roll out of Microsoft Dynamics CRM
COACHING/ TRAINING/ CONSULTATION
Facilitated CRM new user training at the 2008 NUM (60 learners), 10+ webinars, and nearly 100 one-on-one sessions to aid in user adoption.
Designed and Coordinated Delivery of training for 150 participants at the 2009 AutoTrader.com National Update Meeting
“2009 NUM Award” recipient
INSTRUCTIONAL DESIGN/ CURRICULUM DEVELOPMENT
Developed technical and soft skills training, including:
“Microsoft Dynamics CRM”
“New Model Launch Product”
“Life of A Sales Order”
“Enabling P&L Confidence”
“Day in the Life of a Dealer”
“Managing Prospects in CARS 2.0”
Delivered over 100 Webinars
SME contributor for multiple CBT courses
SALES AND MARKETING
Managed 100+ Dealer accounts - Exceeding Revenue Goals by 157%
Won AutoTrader.com “Sales Person of the Month” - June 2006; September 2006; January 2007; and March 2007
Won AutoTrader.com “Rookie of the Quarter” – 3rd Quarter 2006; 1st Quarter 2007
Won AutoTrader.com “2006 Rookie of the Year”
Developed and managed collateral in support of new product launches and initiatives for team of National Accounts Sales Executives.