Download PDF


Computer Skills
Fiserv MortgageServ,  LSAMS and MS Office.  

Work experience

Nov 2012Apr 2014

Executive Assistant to President

  • Maintained list of personal contacts, cell phone numbers, and office email/ correspondence
  • Prepared invoices, reports, memos, letters, proposals, expense reports and financial statements
  • Maintained executive's schedule, planned and organized meetings as well as travel arrangement
  • Handled personal bank account and home access 
  • Liaison in facilitating assistance, follow up and resolved issues associated between President and Human Resources, Facilities and Purchasing departments 
  • Acted as representative to senior executive by communication and meeting with external clients, consultants, vendors and business partners upon his absence
  • Consistently demonstrated strong attention to detail and ability to multitask within this fast-paced, high-pressure work environment.

Sep 2007Oct 2012

Bilingual Loan Resolution Specialist/ Portfolio Specialist

Ally Bank
  • Provided customized solutions after determining financial capacity of the borrower
  • Managed foreclosure accounts and investment portfolios and reduced frequent delinquency to improve delinquent roll dates
  • Answered calls in a timely manner worked with Spanish as well as English speaking borrowers
  • Designed repayment plans to maximize revenue and retain homeownership 
  • Collected information from borrower and reviewed for possible arrangements under investors guidelines 
  • Contacted attorneys as well as investors to follow up on legal procedure according to each State's specification
  • Evaluated  the value of each property by means of property reports, BPO and appraisals
  • Converged credit documentation, supporting income and liability from the customer and third party vendors necessary to support  and validate the work out solution.
  • Adhered to policies and procedures established by the company.
Aug 2004Aug 2007

Account Manager (Bilingual)

Homecomings Financial- GM Company
  • Secured payments in the form of check, debit card, Western Union and bank wire.
  • Advised borrowers on corrective actions based on analysis of each mortgagee's financial condition and evaluated data 
  • Provided over the phone counseling explaining in detail regulations for the borrower 
  • Handled inbound and outbound telephone calls in Spanish and English
  • Identified problem accounts and negotiated agreements with delinquent accounts
  • Researched and made decision on financial charges, maintained bad debt, and bad debt recovery reports
  • Conducted credit investigations and verified payment history, resolved rates and discrepancy issues
  • Evaluated, provided analysis, and made recommendations for lines of credit then communicated information to borrowers and investors pertaining to credit extensions, closing and balloon notes
  • Created a work out solution that best meets the company and customer's financial situation in the form of repayment plan, payment deferment, sale of property, refinance, or loan modification as alternative to foreclosure
Nov 2003Jul 2004

Executive Administrative Assistant

Fernando Suarez Income Tax
  • Prepared small business, partnership, corporate and trust returns 
  • Received and recorded rent payments from income properties 
  • Scheduled travel arrangements airline and hotel reservations
  • Organized travel package for executive with detailed itinerary 
  • Prepared and reviewed financial reports, spreadsheets, presentations, and finished documents relative to executive's assignment
  • Resolved complex tax problems for clients and accurately addressed nonfiler, tax return amendment and client entitled deductions issues
  • Assisted with audits including preparation for memos, and pre-audit administrative tasks, proofreading and editing of audit reports, and final audit wrap-up/ feedback 
  • Maintained client profiles, and master files for both current and new clients.

  • Assisted Spanish-speaking clients with requests regarding their accounts. 

Jun 2001Sep 2003

Administrative Assistant

Southwest Globe Times Newspaper
  • Applied superior levels of detail and office management capabilites to manage payroll, administration, supplies, purchasing and other duties related to office administration for this mid-sized newspaper with two offices, and approximately 120 clients
  • Handled all bank reconciliations, general ledger and investigating discrepancies as well as producing and distributing client financial statements 
  • Utilized QuickBooks for invoice and Monthly billing statements
  • Maintained contact with clients, provided account status and follow up with their advertisements 
  • Handled calendar and schedule for the President of the company, as well as managed his personal banking accounts and rental properties
  • Prepared all travel and lodgings arragments
Jun 1998Jan 2001

Bilingual Secretary for Vice- president

Mitsubishi Venezolana

  • Performed administrative and secretarial support functions for the vice president 
  • Coordinated and managed multiple priorities and projects including organizing, prioritizing and routing incoming calls 
  • Coordinated meetings and events including finding meeting venues, catering, attending the events to provide support and prepare materials 
  • Scheduled monthly business review meetings and maintained calendar and organization charts
  • Translation assistance for the Vice President English to Spanish 
Oct 1996May 1998

Executive Secretary

CSM Petroservicios S.A

  • Office management capacity. Managed daily distribution of jobs tasks for the office staff, and controlled supplies purchasing and all other duties related to the office 
  • Prepared confidential reports, charts, tables regarding operations, staffing changes, and sales volumes 
  • Assisted in completing documents for Bids and assured the information was present in timely manner and followed up on results 
  • Translated all incoming correspondence from Spanish into English and also assisted executive personnel as needed
  • Maintained executive's calendar and email
  • Point of contact for the Caracas office and arrange manager/employee meetings with of Consolidated Supply Management main office in Scotland.
Oct 1995Sep 1996

Teacher's assistant in Social System Analysis

Central University of Venezuela

  • Organized daily lessons for the classroom 
  • Facilitated student learning and conducted research in Social Systems Analysis
  • Worked with off-campus students to clarify material presented in class 
  • Created evaluation and review essays



Central Universidad of Venezuela