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Cathy Fraser

Development Assistant at Gilda's Club Greater Toronto

Work experience

Jul 2013Jul 2014

Development Assistant

Gilda's Club Greater Toronto
  • Utilized Raiser’s Edge software to store donor information, prepare tax receipts, create Tribute Cards, and produce fundraising reports for monthly Board Meetings.
  • Processed payment transactions and completed weekly bank deposits.
  • Provided support during annual fundraising events, including the compilation of guest lists, gathering and preparing of registration materials and other duties as assigned.
  • Assisted the Development Department with general administrative tasks including printing, photocopying, scanning, mail outs, postage meter, creating spreadsheets and forms, supply orders and research.
  • Communicated with various constituents, including foundations, corporations and individual donors, providing pertinent information and responding to inquiries via email and/or verbally. 
  • Promoted third party fundraising events using online UnxVision software.
  • Covered reception. 
Nov 2012Jan 2013

Seasonal Customer Experience Representative

Indigo Books - Kids
  • Cashier & Cash Handling 
  • Customer Service 
  • Tasking & Merchandising 
  • Product Knowledge with an emphasis on Children, Kids & Young Adults
Feb 2009May 2011

Administrative Assistant - Infirmary

Sherbourne Health Centre
  • Created a Master Call-In System for the Infirmary Unit, which helped to organize and simplify all staffing needs.
  • Was the sole administrative coordinator and staffing administrator with duties that required the expert use of MS Office Suite, ordering and tracking supplies and invoices using Excel, CAPAC & SAGE, organizing team meetings and social events, taking and transcribing minutes, making travel arrangements, submitting bi-weekly staff payroll, account reconciliation, coordinating all staffing, on call and scheduling needs for a medical unit.
  • Provided reception coverage while managing confidential records, operating a main switchboard.
  • Utilized medical software, including Basic Clinicare & Caisi-Oscar.
Feb 2008Feb 2009

Clinical Staffing Administrator

Kendle
  • Provided general administrative support. 
  • Coordinated and posted staff schedules for the onsite clinic.
  • Taught staff how to use clinical staffing software that I fine-tuned for our company and was used as an example for our affiliates worldwide.
Oct 2006Mar 2007

Assignment Coordinator (Call Centre)

Paramed Home Health Care
  • Dealt with on-call staffing emergencies.
  • Operated main switchboard.
  • Coordinated staff schedules.
  • Covering daytime reception and staffing coordinators on staff holidays, breaks and sick time.
  • Accepted and assigned community referrals to field staff (RNs, RPNs, and PSWs).
Aug 2003Oct 2006

Night Coordinator

SRT Med Staff
  • Provided general administrative support including data entry.
  • Accepted community referrals.
  • Worked without onsite supervision as the lone night staffing coordinator while dealing with all staffing and scheduling decisions in addition to any emergencies in a swift and decisive manner.
  • Monitoring, receiving, transferring and placing calls on multiple phone lines.

Education

George Brown College

Medical Terminology I Certificate

OSSD

Fort William Collegiate Institute

Grade 12 Graduate

Skills

POS
Account Reconciliation
Merchandising
Reports
Postage Meter
Adobe
Unxvision
Supervisory Skills
Employee Relations
Data Entry
Public Speaking
Human Resources
Leadership
Guest Service Management
Cash Management
Retail
Airline Ticketing
Hospitality Industry
Concierge Services
Travel Management
Work Well Independently
Proactive self-starter
Teamwork
Internet
Lotus
Training
Presentations
Communication
Meeting Planning
Deposits
Medical Terminology
Processing Tax Receipts
Outlook
Switchboard
Organizational Effectiveness
Database Administration
Multi Tasking
Time Management
Payroll
Microsoft Office
Hospitality
Websites
Microsoft Word
Microsoft Excel
Raiser's Edge
Staffing Coordination
Master Scheduling
Customer Service
Office Administration

Skills

More than 8 years of experience in a variety of administrative roles including reception.


Professional execution of Microsoft Office Suite, Adobe, Apple, the internet and varieties of email.


Database administration. 
Coordination & dispatch of staff, schedules, accounts and materials management.


Highly developed communication and client interaction skills. 
Over 15 years of retail, customer service and service industry experience.

Accomplishments

Created a Master Call In system which helped to organize and simplify staffing needs of the Infirmary at Sherbourne Health Centre.

Fine-tuned scheduling software and databases specifically to compliment the requirements of a clinic and then trained in house staff and partners worldwide how to manage and utilize the same software at Kendle.

Developed a training guide for in house Raiser’s Edge training at Gilda’s Club Greater Toronto.

Calibrated an online fundraising module for the use of a major third party event for Gilda’s Club.

TRAINING & CERTIFICATIONS

Raiser’s Edge – Blackbaud
Medical Technology I - George Brown College
Unxvision - Unxvision
Cause2Give – Unxvision
CPAC & SAGE - Sherbourne
Sabre – First Air
Effective Telephone Techniques Training – First Air
Weight & Balance – First Air
Restricted Radio Operator License – Transport Canada
Crisis Management and Human Behaviour and Crowd Management certification – Celebrity Cruises
Handling Dangerous Goods Training - First Air
Health and Safety Awareness - OHSA