Cathy Fraser

Work History

Work History
Jul 2013 - Jul 2014

Development Assistant

Gilda's Club Greater Toronto
  • Utilized Raiser’s Edge software to store donor information, prepare tax receipts, create Tribute Cards, and produce fundraising reports for monthly Board Meetings.
  • Processed payment transactions and completed weekly bank deposits.
  • Provided support during annual fundraising events, including the compilation of guest lists, gathering and preparing of registration materials and other duties as assigned.
  • Assisted the Development Department with general administrative tasks including printing, photocopying, scanning, mail outs, postage meter, creating spreadsheets and forms, supply orders and research.
  • Communicated with various constituents, including foundations, corporations and individual donors, providing pertinent information and responding to inquiries via email and/or verbally. 
  • Promoted third party fundraising events using online UnxVision software.
  • Covered reception. 
Nov 2012 - Jan 2013

Seasonal Customer Experience Representative

Indigo Books - Kids
  • Cashier & Cash Handling 
  • Customer Service 
  • Tasking & Merchandising 
  • Product Knowledge with an emphasis on Children, Kids & Young Adults
Feb 2009 - May 2011

Administrative Assistant - Infirmary

Sherbourne Health Centre
  • Created a Master Call-In System for the Infirmary Unit, which helped to organize and simplify all staffing needs.
  • Was the sole administrative coordinator and staffing administrator with duties that required the expert use of MS Office Suite, ordering and tracking supplies and invoices using Excel, CAPAC & SAGE, organizing team meetings and social events, taking and transcribing minutes, making travel arrangements, submitting bi-weekly staff payroll, account reconciliation, coordinating all staffing, on call and scheduling needs for a medical unit.
  • Provided reception coverage while managing confidential records, operating a main switchboard.
  • Utilized medical software, including Basic Clinicare & Caisi-Oscar.
Feb 2008 - Feb 2009

Clinical Staffing Administrator

Kendle
  • Provided general administrative support. 
  • Coordinated and posted staff schedules for the onsite clinic.
  • Taught staff how to use clinical staffing software that I fine-tuned for our company and was used as an example for our affiliates worldwide.
Oct 2006 - Mar 2007

Assignment Coordinator (Call Centre)

Paramed Home Health Care
  • Dealt with on-call staffing emergencies.
  • Operated main switchboard.
  • Coordinated staff schedules.
  • Covering daytime reception and staffing coordinators on staff holidays, breaks and sick time.
  • Accepted and assigned community referrals to field staff (RNs, RPNs, and PSWs).
Aug 2003 - Oct 2006

Night Coordinator

SRT Med Staff
  • Provided general administrative support including data entry.
  • Accepted community referrals.
  • Worked without onsite supervision as the lone night staffing coordinator while dealing with all staffing and scheduling decisions in addition to any emergencies in a swift and decisive manner.
  • Monitoring, receiving, transferring and placing calls on multiple phone lines.

Education

Education

George Brown College

Medical Terminology I Certificate

OSSD

Fort William Collegiate Institute

Grade 12 Graduate

Skills

Skills

POS

Account Reconciliation

Merchandising

Reports

Postage Meter

Adobe

Unxvision

Supervisory Skills

Employee Relations

Data Entry

Public Speaking

Human Resources

Leadership

Guest Service Management

Cash Management

Retail

Airline Ticketing

Hospitality Industry

Concierge Services

Travel Management

Work Well Independently

Proactive self-starter

Teamwork

Internet

Lotus

Training

Presentations

Communication

Meeting Planning

Deposits

Medical Terminology

Processing Tax Receipts

Outlook

Switchboard

Organizational Effectiveness

Database Administration

Multi Tasking

Time Management

Payroll

Microsoft Office

Hospitality

Websites

Microsoft Word

Microsoft Excel

Raiser's Edge

Staffing Coordination

Master Scheduling

Customer Service

Office Administration