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Cathi Greenwood

Business Solutions & Analytics Professional

Summary

Solution Design & Development | Data Analysis & Reporting 

Customer-focused analyst researches problems, identifies core issues and designs and implements solutions

Work History

December 2016Present

Strategic Advisor

City of Seattle
  • Revise 27-page City Clerk website
  • Arrange and conduct user testing for website accessibility and information architecture design
  • Establish website content management strategies
  • Update website using Ingeniux, HTML, CSS, and Javascript
  • Create new content to inform and educate constituents
  • Develop requirements for electronic document filing project
May 2013November 2016

Data Analysis & Performance Reporting Lead

City of Seattle
  • Founded and chaired executive-sponsored open data and data analysis special interest group
  • Business data lead performing cradle to grave analysis, documentation and testing in partnership with departmental IT and key stakeholders
  • Designed and built a datastore with differential updates for business intelligence, self-service reporting, and open data publication
  • Business design and implementation of modifications to existing permitting and right-of-way management system
  • Analyzed and provided insight via reporting on work volume and performance with Oracle SQL and ad hoc queries
  • Designed and maintained a suite of weekly and monthly performance reports using Access, Excel, and Tableau Public
  • Trained and supervised 3 assistants and 3 interns in data analysis, GIS, and front-line internal customer support
  • Subject matter expert business representative for year-long enterprise permitting and right-of-way management software product selection
Aug 2012May 2013

Staff Analyst

Boeing Commercial Airplanes
  • Researched, developed and implemented long-range plans for technical communication and metrics
  • Analyzed and reported utilization of work/life balance resources
  • Documented technical procedures for SharePoint, Outlook and payroll deduct processes
  • Researched and planned implementation of in-store kiosk presentation system Four Winds Interactive; including a pilot program for six screens in three locations
  • Created utilization reports in Excel and PowerPoint, including a table of contents, pivot tables and 58 graphs for management use
  • Redesigned intranet website
Sep 2007Aug 2012

Instructional Designer and Taxonomy Specialist

McGraw-Hill Center for Digital Innovation
  • Designed data tracking and communication plans for projects
  • Estimated timelines and recommended resources for projects
  • Researched and analyzed state content standards, then correlated standards to educational content
  • Created thorough product comparisons and competitive analyses to differentiate products and make product improvement recommendations
  • Defined algorithms and data entry syntax to automate content generation in multiple custom content management systems (CMS)
  • Implemented refined standards alignment process by correlating subtopics to Academic Benchmarks CTCs; innovative leaning-out of the task saved hundreds of thousands of dollars while shortening a nine-month process to one month
Oct 2004Sep 2007

Levy Field Technician

Edmonds School District #15
  • Planned and implemented technology solutions across 34 schools for 1,500 teachers in response to the district’s first successful technology levy in years
  • Designed organic processes to ensure staff access to technology, in conjunction with IT and HR teams
  • Facilitated cross-group communication to develop and implement new policies
  • Designed and developed searchable, W3C standards-based website using HTML and CSS to provide self-service help and to archive levy-related documentation
  • Researched, implemented and administered GoSignMeUp! learning management system (LMS) to manage the tracking of teacher training
Jun 2004Feb 2007

Instructional Designer

Education Management Corporation
  • Designed web content for six undergraduate courses, in collaboration with global team
  • Revised nine online courses to meet updated standards
Mar 1999Jun 2003

Regional Applications Specialist 

McGuire, Woods, Battle & Boothe, LLP
  • Delivered Word, Excel, PowerPoint, Outlook and DOCS Open classroom and desk-side training to legal secretaries and lawyers at five offices
  • Designed a course-scheduling and attendance-tracking system in Excel
May 2000Jun 2003

Documentation and Training Specialist

Building Systems Design, Inc.
  • Provided classroom-based training to customers, engineers and architects
  • Created interactive multimedia demos of CostLink, SpecLink+, PerSpective and DocuBuilder using DemoShield and Fireworks
  • Wrote, edited, and maintained four 300-page professionally printed user manuals using advanced Word features
  • Designed and wrote integrated Help systems and tutorials with RoboHelp, HTML and Dreamweaver
  • Created product demonstrations in PowerPoint and presented demos at conferences
  • Produced and edited professionally printed quarterly newsletters with PageMaker
Dec 1997Feb 1999

Operations Manager

New Horizons Computer Learning Center
  • Analyzed and automated daily operations of training facility
  • Delivered software training

Education

20152015

Measuring Performance

Rutgers University National Center for Public Performance

101 level course on performance measurement for government agencies

20142014

Change Management for Leaders

King County Training

One-day seminar on change management

20142014

Organizational Development Academy 

City University and King County Training

Multi-week course on change management and organizational development earning 3 CEUs

20132013

An Introduction to Financial Accounting 

Coursera; Wharton University of Pennsylvania

Multi-week college level course on financial accounting including GAAP 

20122013

Data Visualization and Data Analysis

University of Washington Professional and Continuing Education

Two quarters of continuing education courses on SQL, Excel, and Tableau for data manipulation and analysis

20122012

Electronics, Intro to Arduino

Metrix Create:Space

Evening community class on wiring breadboards and writing Arduino to control LEDs

20122012

Introduction to SQL (Using MySQL)

eclasses.org

Multi-week online course on designing and developing relational databases with SQL

20102010

Drupal Web Development 

OSTraining.com

Two-day workshop on designing and administering Drupal Websites

20062006

Intro to Programming Concepts (using JavaScript)  

eclasses.org

Multi-week online course on programming

20062006

Intermediate CSS Workshop

eclasses.org

Multi-week online course on designing and creating websites with CSS

20052005

Group Policy Management 

gpanswers.com

Multi-day workshop using virtual machines to master group policy administration

20022004

Master of Arts, Adult Education and Distance Learning 

University of Phoenix

Adult education philosophy, gap analysis, instructional design practices including ADDIE, content development and content management system analysis

19971997

Operations Management

New Horizons Computer Learning Centers Corporate Training

Week long in-depth operations management training based on the Disney customer service experience

19911996

Bachelor of Science, Education: Secondary English

Asbury College

Educational philosophy, instructional design practices, learning style analysis, classroom management styles

Portfolio