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Cathi Greenwood

Business Solutions & Analytics Professional 


Solution Design & Development | Data Analysis & Reporting 

Customer-focused analyst researches problems, identifies core issues and designs and implements solutions

Work History

May 2013Present

Data Analysis & Performance Reporting Lead

City of Seattle
  • Founder and chair of executive-sponsored open data and data analysis special interest group
  • Business data lead performing cradle to grave analysis, documentation and testing in partnership with departmental IT and key stakeholders
  • Design and build a datastore with differential updates for business intelligence, self-service reporting, and open data publication
  • Business design and implementation of modifications to existing permitting and right-of-way management system
  • Analyze and provide insight via reporting on work volume and performance with Oracle SQL and ad hoc queries
  • Design and maintain a suite of weekly and monthly performance reports using Access, Excel, and Tableau Public
  • Train and supervise 3 assistants and 3 interns in data analysis, GIS, and front-line internal customer support
  • Subject matter expert business representative for year-long enterprise permitting and right-of-way management software product selection
Aug 2012May 2013

Staff Analyst

Boeing Commercial Airplanes
  • Researched, developed and implemented long-range plans for technical communication and metrics
  • Analyzed and reported utilization of work/life balance resources
  • Documented technical procedures for SharePoint, Outlook and payroll deduct processes
  • Researched and planned implementation of in-store kiosk presentation system Four Winds Interactive; including a pilot program for six screens in three locations
  • Created utilization reports in Excel and PowerPoint, including a table of contents, pivot tables and 58 graphs for management use
  • Redesigned intranet website
Sep 2007Aug 2012

Instructional Designer and Taxonomy Specialist

McGraw-Hill Center for Digital Innovation
  • Designed data tracking and communication plans for projects
  • Estimated timelines and recommended resources for projects
  • Researched and analyzed state content standards, then correlated standards to educational content
  • Created thorough product comparisons and competitive analyses to differentiate products and make product improvement recommendations
  • Defined algorithms and data entry syntax to automate content generation in multiple custom content management systems (CMS)
  • Implemented refined standards alignment process by correlating subtopics to Academic Benchmarks CTCs; innovative leaning-out of the task saved hundreds of thousands of dollars while shortening a nine-month process to one month
Oct 2004Sep 2007

Levy Field Technician

Edmonds School District #15
  • Planned and implemented technology solutions across 34 schools for 1,500 teachers in response to the district’s first successful technology levy in years
  • Designed organic processes to ensure staff access to technology, in conjunction with IT and HR teams
  • Facilitated cross-group communication to develop and implement new policies
  • Designed and developed searchable, W3C standards-based website using HTML and CSS to provide self-service help and to archive levy-related documentation
  • Researched, implemented and administered GoSignMeUp! learning management system (LMS) to manage the tracking of teacher training
Jun 2004Feb 2007

Instructional Designer

Education Management Corporation
  • Designed web content for six undergraduate courses, in collaboration with global team
  • Revised nine online courses to meet updated standards
Mar 1999Jun 2003

Regional Applications Specialist 

McGuire, Woods, Battle & Boothe, LLP
  • Delivered Word, Excel, PowerPoint, Outlook and DOCS Open classroom and desk-side training to legal secretaries and lawyers at five offices
  • Designed a course-scheduling and attendance-tracking system in Excel
May 2000Jun 2003

Documentation and Training Specialist

Building Systems Design, Inc.
  • Provided classroom-based training to customers, engineers and architects
  • Created interactive multimedia demos of CostLink, SpecLink+, PerSpective and DocuBuilder using DemoShield and Fireworks
  • Wrote, edited, and maintained four 300-page professionally printed user manuals using advanced Word features
  • Designed and wrote integrated Help systems and tutorials with RoboHelp, HTML and Dreamweaver
  • Created product demonstrations in PowerPoint and presented demos at conferences
  • Produced and edited professionally printed quarterly newsletters with PageMaker
Dec 1997Feb 1999

Operations Manager

New Horizons Computer Learning Center
  • Analyzed and automated daily operations of training facility
  • Delivered software training