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  • More than 22 years of secretarial and administrative experience. Ability to work well with others. Extensive experience in interpersonal communications and detailed office skills. Proven effectiveness in interviewing, recommending, supervising, training others. Flawless analytical ability; maintains detailed records. Strong ability to grasp and utilize new information quickly. Proficient and accurate during peak volume of work. Innate customer understanding with more than 9 years in customer service. Skill and knowledge of management requirements.
  • A customer service/program representative with extensive, diversified experience in automotive industry operations.Expert knowledge of customer requirements, sales planning, order processing, on-time delivery.Strong analytical, problem-solving background.Team player, good communications, organizational record.Balanced multiple assignments, meeting deadlines, achieving quality results.

Work experience

Jun 2003Mar 2008

Administrative Assistant, School of Biology and Department of Chemistry

The University of Michigan

UM School of Biology

Provide instructional support of faculty and 28 graduate student assistants (GSIs).

  • Type necessary documents for faculty, including exams, class/lab work plans, course packs, lab manuals, teaching guides, library reserve lists and handouts. Set-up meetings as requested by faculty. Maintain communication with each GSI; maintain grade file, course evaluations for each GSI, faculty.
  • Scheduling section locations for alternate exams. Maintain manual waitlist for Biology 162. Process overrides for student registration.
  • Greet visitors, students, faculty and respond to their requests for assistance. Set up advising appointments for students. Filing, telephone inquiries, copying, and general office duties.

UM Dept. of Chemistry

Provide administrative support of faculty in typing grant manuscripts and meeting grant deadlines, letters, department documents.

  • Seminar speaker preparation setup, including travel/hotel arrangements, meeting and luncheon reservations, etc., e-mail notifications; P-card monthly reconciliations.
  • Process Purchase Orders, travel reimbursement forms for Chemistry Department Faculty,  Graduate Students, Visitors, Candidates, etc
  • Meeting setup/notifications, conference room/media equipment reservations, agenda preparation.
  • Greeting and assisting departmental visitors, including those from within or outside of the University.
  • Telephone dealings within the U.S. and throughout the world for faculty regarding workshop bookings/reservations, seminar speeches, manuscript publications, fellow collaborators/visitors schedules, etc.   
Aug 1972Dec 2002

Customer Service Representative

Ford Motor Co./Visteon Corporation

Customer Service Representative, Ford Marketing,

Sales and Service, Dearborn, MI                                         1993-2002

  • Nurtured, developed and maintained long-term key business relationships.  Innate ability to listen, to practice “customer-focus.”  Professionally dealt with crisis/challenging situations.
  • Received, processed customer prototype order and production engineering changes for more than 1,000 parts sold, totaling $600 million in yearly revenue.  Successfully responded to customer’s timing, pricing on all part orders.
  • Established and communicated processes to satisfy customer part change requests.  Briefed, prepared upper management (Executive VP level, company officers) and customer (Vice President level/President) introductions, meetings.  Met in Europe to train Ford's European mfg. facilities on proper shipping requirements.

 Executive Administrative Assistant, Plastics, Paint and Vinyl Division, Wixom, MI                                                                              1972-1993

  • Placed, received, properly handled all calls, arranged meetings, calendar/itinerary/agenda updates, travel reservations, typing, distribution of mail, confidential paperwork, follow-up. 
  • Independently gathered monthly Board meeting agenda items. Ensured meeting material accuracy, delivery and document receipt. 
  • Division Payroll Coordinator. Received, sorted, responsible for 600 salaried paychecks and time statements. Audited overtime, time statements. Single point of contact between Salaried Payroll, manufacturing facilities' cashiers, Staff personnel; follow up to resolve payroll issues. Transmitted all Payroll/Finance policies. 
  • Ford Wixom Plant Cashier. Maintained accurate daily cash box balance records; account payables/account receivables. Received surprise audits from General Auditor's Office; achieved A+ on all Cashier and Payroll audits. Corporate Training

    Dale Carnegie

    Writing on Target

    Professional Development Workshop

    Negotiating with the Japanese W'Shop


    Team Building December 2002 - October 2003 Access 

    Nominated for the 2005 LSA Employee Spotlight AwardCorporate RecognitionsVisteon Volunteer, United Way Comm. Svs., Detroit, MIVisteon Customer Service Award, Dec. 2000Visteon Volunteer, Children's Hospital, Detroit, MI


Ken Ericson

Ann Knittel

Mark Pachla

Marie Bien


Sep 2009Present

Bachelor of Arts

The University of Michigan
Sep 1969May 1972


Henry Ford Community College