Customer Service Representative
Ford Motor Co./Visteon Corporation
Customer Service Representative, Ford Marketing,
Sales and Service, Dearborn, MI 1993-2002
- Nurtured, developed and maintained long-term key business relationships. Innate ability to listen, to practice “customer-focus.” Professionally dealt with crisis/challenging situations.
- Received, processed customer prototype order and production engineering changes for more than 1,000 parts sold, totaling $600 million in yearly revenue. Successfully responded to customer’s timing, pricing on all part orders.
- Established and communicated processes to satisfy customer part change requests. Briefed, prepared upper management (Executive VP level, company officers) and customer (Vice President level/President) introductions, meetings. Met in Europe to train Ford's European mfg. facilities on proper shipping requirements.
Executive Administrative Assistant, Plastics, Paint and Vinyl Division, Wixom, MI 1972-1993
Placed, received, properly handled all calls, arranged meetings, calendar/itinerary/agenda updates, travel reservations, typing, distribution of mail, confidential paperwork, follow-up.
Independently gathered monthly Board meeting agenda items. Ensured meeting material accuracy, delivery and document receipt.
Division Payroll Coordinator. Received, sorted, responsible for 600 salaried paychecks and time statements. Audited overtime, time statements. Single point of contact between Salaried Payroll, manufacturing facilities' cashiers, Staff personnel; follow up to resolve payroll issues. Transmitted all Payroll/Finance policies.
Ford Wixom Plant Cashier. Maintained accurate daily cash box balance records; account payables/account receivables. Received surprise audits from General Auditor's Office; achieved A+ on all Cashier and Payroll audits. Corporate Training
Writing on Target
Professional Development Workshop
Negotiating with the Japanese W'Shop
Team Building December 2002 - October 2003 Access
Nominated for the 2005 LSA Employee Spotlight AwardCorporate RecognitionsVisteon Volunteer, United Way Comm. Svs., Detroit, MIVisteon Customer Service Award, Dec. 2000Visteon Volunteer, Children's Hospital, Detroit, MI