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Work experience

Feb 1992Present


Caslon Services Inc.

Founded Caslon Services. Procure, estimate, quote, and produce writing projects. Manage employees and sub-contractors.

Some of my top clients are listed below.

Jan 2002Jan 2009

Technical writer

Worked with software project teams for both the Americas and Global IT departments. Created online help and other supporting documents for accounting and auditing support software. Managed 600-page document set for one of their premier internal software projects, in addition to many smaller projects. Made all deadlines.

Dec 1998Apr 2004

Technical writer

Rockwell Software

Worked with the Process group to produce manuals, online help, and marketing collateral, including web page content. Also edited Software Connection, a technical support magazine for RSI customers.


Technical writer

Hexagram (now Aclara)

Installation and user guides for automatic meter reading systems.


Technical writer

Hunter Manufacturing

Manuals for heaters for Army tanks. Participated in creating successful proposal.


Sep 1981May 1989

Bachelor of Arts

Cleveland State University


Microsoft PowerPoint
Helped co-workers clean up their Powerpoint slides to make more focused presentations.
Microsoft Word
Develop and maintain templates for clients that use Microsoft Word (I am a stickler for style sheets). Successfully used macros to clean up corrupted documents.
Adobe Framemaker

Work samples


  • Electromechanical control systems
  • Software documentation
  • Online help
  • Technical marketing collateral

Professional organization

Member of Society for Technical Communication. Currently newsletter editor (see Organized two local conferences, volunteer in many capacities, started local special interest group, and was member of the STC Advisory Board for the Technical Communication program at Cuyahoga Community College.



Desktop publishing, word processing, and online help: Extensive experience with Microsoft Word, Adobe RoboHelp, and Adobe Framemaker, on both Windows and Mac systems. Accomplished user of these applications — have developed templates for departmental use in both Word and Framemaker. Used conditional text in RoboHelp and in Framemaker.

In the past, worked with Interleaf, Ventura Publisher, and Pagemaker.

Supporting applications: Competent in the following applications:

  • SnagIt for screen captures
  • Microsoft Visio for graphics
  • Microsoft Excel for data presentation and organization
  • Microsoft Sharepoint for data sharing
  • Microsoft Groove for data sharing
  • Microsoft Powerpoint for presentations
  • Macromedia Homesite for website and HTML development


Can come up to speed quickly on a new project. Proven ability to adapt well in a variety of working environments, both onsite and offsite, from small entities to large global corporations. Skilled at communicating with subject matter experts to gather accurate information. Self-motivated - given the requirements, access to subject matter experts, and the general direction of the project, I can work independently to meet deadline.

Awards and recognition

  • Associate Fellow of the Society for Technical Communication. Citation reads, "In appreciation of your continued commitment and service to your STC community and for mentoring your colleagues in the technical communication field."
  • NEO STC Distinguished Chapter Service Award.
  • Award of Excellence for Software Guide, RSTune User's Guide.
  • Award of Merit for Chapter Newsletter, Lines & Letters.
  • Award of Merit for Hardware Reference and Repair Guide, H6400 Instruction Manual.
  • NEO STC Volunteer of the Year, 1997 and 2004.


Work as a technical writing contractor.