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Work experience

Assistant Manager/Trainer

Barnes & Noble Booksellers

Successfully prepared the newly hired staff of six new Barnes & Noble Booksellers stores in Orlando, Florida, Jacksonville, Florida, Colorado Springs, Colorado, Falls Church, Virginia, Georgetown, DC, and Reston Virginia, for retail operations from empty shelves to day-to-day operations.

  • Analyzed the extensive training manual created by Barnes & Noble and broke it down to the key elements required to be functional within their individual positions as quickly as possible.
  • Served as a technical resource working with the New York office when troubleshooting the software running the “master/slave” computer system.

Commercial Loan Assistant

Western National Bank

Provided exceptional customer service and support so that loans could get approved and closed in a timely manner. This included pulling personal and business credit reports, ordering appraisals, pulling flood certifications, and coordinating with attorneys, title companies and borrowers

  • Designed, created and delivered loan presentations for, twice weekly, loan committee meetings.
  • Kept and distributed loan committee meeting minutes.
  • Served as a subject matter expert aiding with the transition from DOS based software system to Windows 3.1.

Business Analyst/Trainer

Solutions by Design

Collaborated with several federal agencies to produce customized training plans, guides, and ongoing documentation.

  • Lead trainer and curriculum delivery specialist conducting training for multiple government agencies, including the EPA and Census bureau.
  • Coordinated the installation and testing of two twelve-workstation classrooms to conduct Lotus Notes training for the US Census bureau; leading up to the 2000 census.
  • Conducted business analysis, and built customized applications, for EPA offices, located nationwide, determining their workflow for the “paperless office” initiative.
Aug 2014Present


Training on the Edge

Offering business and training analysis for small to medium alarm monitoring operations.  

Dec 2014Present

Central Station Manager

Alarm New England

Turned around customer perceptions through implementing quality control data management, training and delivering new processes and procedures, and taking on customer challenges and delivering quality solutions.

Aug 2013Nov 2013

Curriculum Designer/Trainer


Aided in building the Connect for Health Colorado exchange.  Prepared quick reference guides.  Delivered just-in-time training through many mediums including:  Email, Surveys, Face-to-face, and Classroom reviews.

Feb 2001Aug 2013

Learner Development/Curriculum Designer/LMS Administrator

Bold Technologies

Designed, developed, and delivered the current instructor-led customer training program.  This was accomplished through customer needs analysis to achieve a solid understanding of program use and on-site launch. Led the LMS implementation project and manage ongoing innovation and new functionality for external customer use.

  • Conduct business analyses of current organizational practices of governmental offices and alarm monitoring central stations which includes information technology and cost needs assessment
  • Provide expertise and deliver global on-site and virtual training using GoToMeeting or GoToWebinar
  • Configure training classrooms and produce streamlined startup guides, which are contributory toward improving customer understanding and functionality
  • Aid and improve data conversion processes to migrate customers to the newest alarm technology software; achieved through SQL queries and customer interviews as well as ongoing customer management
  • Attend national and international trade shows to provide face-to-face training and build relationships with prospects and clients



Dawn Smith


Data Analysis
Assisted customers through the data conversion process by defining their needs, analyzing their existing data and offering solutions to make their data convert in the cleanest form possible to take advantage of the new software features.
Project/Account Management
Assisted more than 100 customer sites transfer from their existing alarm monitoring software platform to our company's software.
Technical Documentation
Wrote both technical documentation and all training support documents for the Alarm Monitoring software.
Curriculum Design
Designed and developed the entirety of the Alarm Monitoring training program employing adult learning principles.
Classroom Training
I conduct personalized training for software end customers both at their site and within our company training center.  



Irish Dance - I taught the Colorado Springs Adult class for nearly 10 years.

Photography - I create Art photographs of nature, animals and whatever catches my fancy.