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Work History

Jun 2015Present

Information Technology Technician

City of West Fargo

Provide technical support over the phone, email, and in person; Develop technical documentation; set-up new computers with software and hardware; and maintain website

Apr 2015May 2015

Tier Two Help Desk 

Cognosante

Provide technical support over the phone, email, and in person; Develop technical documentation; update inventory records; and organize inventory

Dec 2014Apr 2015

Technology Specialist

West Fargo Public Library

Technology troubleshooting, set-up new computers with software and hardware, project management, updating webpage, social media (Facebook and Twitter), staff and public training, technical writing (annual reports, brochures, and manuals), and grant writing

Oct 2007Dec 2014

Assistant Director

West Fargo Public Library

Technology liaison, project management, webpage, social media (Facebook, Flickr, and Twitter), staff training, collection development, technical writing (annual reports, brochures, and manuals) and grant writing

Education

May 2016

Associate of Information Technology

Minnesota State Community and Technical College
Dec 2010

Master of Business Administration

University of Mary
Aug 2007

Master of Library Science

University of North Texas
Dec 2002

Bachelor of English Literature

Boise State University

Certifications & Licenses

20152021

CompTIA A+

2015Present

CompTIA Project+

20152025

Amateur Radio License: Extra

Federal Communication Commission