Custom

AWARDS

  • Meritorious Service Medal
  • Iraq Campaign Medal
  • Global War on Terrorism Expeditionary Medal
  • Gold Recruiting Badge with two-sapphires
  • Army Commendation Medal
  • Good Conduct Medal
  • Commanders Coin of Excellence in Human Resources.

JOB RELATED TRAINING

  • Primary Leadership Development Course
  • Supervisor Development Course
  • Manager Development Course
  • VA Once Certification

Summary

Motivated and experienced individual, separated honorably from the U.S. Army seeking a challenging Management position with over seven years experience, which allows for utilization of strong Military training in the following areas:

Program ManagementCritical ThinkingTeam Building

Operation and ControlManagement of PersonnelTime Management

Reading ComprehensionLeadershipSpeech Clarity

Planning, AdministrationAnalyze ReportsPerformance Evaluation

I have received two Meritorious Service Medals from the military; had "Above the Best" rating on all annual NCOERs from the military; served 26 months in overseas deployment to Iraq; constantly commended from abilities to organize large company’s and office assistants in both the military and civilian employment.

Work History

Work History
Aug 2010 - Present

Veterans Certifying Official

College of the Canyons

  • Created and managed the Student 2 Work program to assist over 200 student’s career success.
  • Advised Veterans during an initial interview and informed them of their GI Bill benefits
  • Certifying Veteran Students in VA Once
  • Created and managed social media sites for our Veterans Center
Sep 2009 - Jun 2010

Team Leader

Teleperformance USA

  • Served as an Advance Technical Support Supervisor; Responsible for the supervision of 22 people; managing the needs/requirements of a high paced customer service account. Provided coaching and development for all employees.
  • Troubleshooting over 30 devices and connection cards, Gave step by step instructions to resolve customer technical issues.
  • Performed duties as the Point of Contact for the Floor Manager, which included scheduling meetings, developing Standard Operating Procedures (SOPs), and assign additional duties to managers.
Mar 2009 - Sep 2009

Sales Associate

Walmart

  • Provided excellent customer service, operated and maintain a cash register.
  • Responsible for set-up and displays according to company SOP for all Garden Center and Seasonal merchandise.
Aug 2006 - Jan 2009

Recuriter

U.S. Army

  • Conducted promotional activities; screened applicants for qualification; responsible for maintaining a positive relationship with the community.
  • Responsible for negotiating contracts with vendors for advertising and for the use of space at premier events. Provided community support in fundraising and morale booster programs.
  • Assisted in the development of new policies and procedures.
Dec 2001 - Aug 2006

Human Resources NCO

U.S. Army

  • Managed a Transportation Company authorizing up to 173 personnel in all functions of administration; prepare, complete, and process myriad forms and reports.
  • Apprised superiors of changes in regulations and unit authorization documentation. As Lead Administrative Specialist, build cohesive results-oriented team and distribute heavy workloads.
  • Established deadlines and responsibilities for completing assignments and projects. Responsible for written correspondence and electronic communications to higher headquarters.
  • Responsible for initial processing of all soldiers arriving and departing unit.
Dec 1998 - Dec 2001

Distinguished Visitor Escort and Unit Clerk

U.S. Army

  • Escorted Presidential, Congressional, Foreign and Allied VIPs en route through Frankfurt International Airport and Rhein Main Air Base. Provided expert advice on commercial airport logistics as well as senior leadership to government-coordinating 1,000 requests for UVCC Assistance.
  • Served as Liaison between UVCC and Rhein Main Air Base Hotel, processing 500 reservations. Accountable for planning, organizing and directing all hotel services, including reception, concierge, banqueting and reservations.

Education

Education
Aug 2010 - Present

College of the Canyons

Skills

Skills

Microsoft Excel

Microsoft PowerPoint

Microsoft Word