E-Commerce Help desk Support.
Providing exceptional and excellent customer experience and timely resolving customer enquiries online in a professional and friendly manner.
Advanced knowledge on the product extensively in order to offer precise a dvi s e to customers in accordance to their needs and expectations.
Work to fix not only the immediate issue but also the underlying problems and proactively documenting and escalating them to various and respective departments for further action.
Responding resourcefully to the change and maintain confidence and stability in handling multiple tasks in order to deliver constructive outcome.
Developing excellent interpersonal relationship with a wide variety of internal and external partners to develop deliverable customer service.
Demostrate commitement self reliance to my job and constantly improving personal standards of performance and discovering alternative approach to problem resolution.