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Carolyn Brooke Needham

Experienced Store Manager

Objective: to work in an organization as a multi unit manager that will challenge me further; while allowing me to contribute to the continued growth, success and values of the organization. 

Work experience

Market Manager

Kirkland's - central virginia
May 2015Present
  •  Accountable for driving profitable sales, protecting company assets in their own store and throughout assigned geographic area.
  •  Understands Store and Market performance targets and monitors achievement of benchmarks and goals.
  • Uses objective business analysis to evaluate business choices.
  •  Observes trends and patterns to determine root causes of problems and identify solutions.
  •  Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across functions at corporate
  •  Creates an atmosphere where all team members are held accountable for both individual and team performance.
  •  Models the way, protects company branding at all times and ensures all team members are treated in a respectful and professional manner.
  •  Ensures that strategies, change initiatives, and business opportunities are communicated in compelling ways to their district or area.
  •  Communicates clearly and convincingly in ways that build commitment and demonstrate support for company initiatives.
  •  Identifies Store and Market opportunities that are consistent with company strategies and takes action to address these opportunities.
  •  Ensures that desired changes in initiatives and direction are implemented appropriately and timely in order to drive results.

Store Manager

Kirkland's- Charlottesville Midlothian
Oct 2012Present

Provide leadership and manage all processes of store operations to maximize store sales and profits.

  • Sets the example in identifying and responding promptly to Customer needs.
  • Ensures and holds team accountable in providing a consistent and fulfilling Customer experience
  • Models the behaviors in establishing and maintaining relationships with Customer to increase sales growth and repeat business through credit card, email and loyalty program.
  • Creates schedules that meet Customer traffic needs.
  • Recruit, Hire, Train and Develop a strong store team to provide an inviting, enjoyable, and fulfilling shopping experience to all Customers.
  • Provides performance feedback on a consistent and timely basis.
  • Recognizes and celebrates performance that meets and exceeds company standards.
  • Promotes a fun, caring and safe work environment and holds store team accountable.
  • Ensures support of the Open Door Policy with all associates.
  • Creates an open and professional environment of exchanging information. Communicates clearly and effectively both verbally and in written format and maintains the company’s confidentiality practices.
  • Possess strong Interpersonal Skills to include: Listening and Conflict Resolution.
  • Ensures timely completion of all auditing procedures/paperwork review as outlined by the Operations Manual.
  • Assesses the store’s business goals, customer base, traffic patterns and uses the information to strengthen a store’s business.
  • Effectively executes promotional merchandising plans and maintains presentation standards as directed by the company.
  • Maintains merchandise pricing and the accuracy of inventory levels.
  • Protect and maintain company assets and resources to include, but not limited to, cash control, inventory, product handling and physical facility to prevent theft.

Training Store Manager, Inventory Supervisor, Visual Lead

Christopher and Banks -Charlottesville
Nov 2005Jun 2012

Sales and Business Growth Development

  • Achieved store sales and increased profitable sales by executing marketing plans and integrating all corporate strategies into assigned store
  • Built brand awareness and promoted company image through partnerships and activities within the community, the shopping center in which they are located and by planning and executing grassroots marketing activities
  • Ensured that all customers are treated with the highest level of CARE and resolve all customer concerns and requests quickly and effectively
  • Coordinated and implemented all retail activities within the store; including: focusing on sales, customer service and utilizing all brand loyalty tools to grow their business including the multi-channel process of store online ordering
  • Maintained company visual presentation standards per VMU, and promotion direction
  • Ensured that all corporate office memos and instructions were read, executed and filed within the given time frame
  • Planned daily goals and non selling activities and delegated to my team
  • Utilized a strong business acumen and have the ability to speak to my business
  • Maximized sales in both the CB and CJ clothing lines by having the knowledge of how to sell to the missy, petite and plus size customer

Staff Development and Management

  • Identified, recruited and attracted top talent; developed and retained a qualified staff of Associates
  • Conducted regular coaching with associates to build motivation and selling skills
  • Adhered to all Company policies, procedures and code of conduct and ensured they were communicated and implemented within the entire store team
  • Ensured proper training of associates in selling techniques, POS procedures, visual standards, sale set-ups, store maintenance and marketing programs
  • Managed associate performance issues quickly and effectively by partnering with District Manager
  • Ensured all company loss prevention policies and procedures are followed
  • Set examples in areas of personal character, commitment, organizational and selling skill, and work habits

Cost Management

  • Completed weekly Associate schedules maintaining company payroll budget guidelines
  • Responsible for controlling supplies and expenses to remain within company guidelines
  • Ensured accuracy of all bank deposits and paperwork
  • Executed supply and material requisition forms in a timely manner
  • Implemented and enforced all store operation procedures to control inventory

Store Manager, Forward Migration District Trainer

Bath and Body Works, Limited Brands charlottesville
Sept 1999Dec 2004
  • Developed the strategies and plans to achieve sales results through business analysis, action planning, effective communication and consistent accountability
  • Ensured a consistent, quality store experience for customers.
  • Lead a management staff of five to seven and a sales staff of 20-60
  • Applied and taught effective strategies and supervisory practices
  • Thought strategically and drive the business to company standards
  • Prioritized, plan, delegated, administrated and adapt to business needs
  • Maximized inventory, cash control and loss prevention techniques
  • Managed annual sales volume of 2.5 million
  • Responsible for training and development of eleven stores 
  • Applied and taught utilization and interpretation of performance management training


Performance Management

Microsoft Office

Word, Excel, Powerpoint, Access, Front Page, Visio, Outlook

Inventory Mangement
HR/I-9 Compliance
Workforce Management
PNL statement analysis
NCR Registers
Inventory Management/Analysis


James Madison University
Sep 2006Apr 2008

College of Business

Master's of Business Administration


Emily George

Supervisor at Kirkland's


Barbara Severance

Supervisor at Christopher and Banks


Sharon Webb

Supervisor at Bath and Body Works