Carol Anderson, RN, BSN, CHPN

  • Dallas , Texas, United states
Carol Anderson, RN, BSN, CHPN

Home Health and Hospice Expert


SpecialtiesProcess development, Clincal Leadership, Leadership Development, Hospice Program Analysis for clinical and financial competency, Software Implementation Project Lead. QAPI Program developmentSpecialtiesProcess development, Clincal Leadership, Leadership Development, Hospice Program Analysis for clinical and financial competency, Software Implementation Project Lead. QAPI Program development

Carol provides consulting services to Home Health and Hospice agencies across the country as well as conducting site visits for the Community Health Accreditation Program.She contributes her energy, experience, and passion to the advancement of home health, hospice and palliative care programs and providers. She is involved in educational offerings, speaking opportunities, research, and legislative efforts to support the needs of patients and their families, communities, and the hospice providers that care for them. She became a certified Hospice and Palliative Care Nurse in 2000. She has worked at large and small agencies, for-profit and not-for-profit agencies, and successful and struggling agencies. She gleaned from this a toolkit of best practices that she brings to each new challenge.She has been a Case Manager, Team Manager, Clinical Information Specialist, Director of Nursing, Director of Hospice and Administrator of multi-site hospice agencies. She assisted in implementing point of care and/or back-office software in 3 separate hospices. She has also developed a Palliative Care Program using Home Health provider partners. Carol has also been involved with Virginia Association for Hospices as an elected board member.

SpecialtiesProcess development, Clincal Leadership, Leadership Development, Hospice Program Analysis for clinical and financial competency, Software Implementation Project Lead. QAPI Program development

Work experience

Work experience
May 2007 - Present

Sole proprieter


Home Health, Hospice, and Palliative Care consultant specializing in survey readiness, strategic positioning, addition of services and programs as well as due diligence, ADR support, and developing and implementing plans of correction. 

Jul 2008 - Jul 2014

Site Visitor

Community Health Accreditation Program

As a CHAP site visitor I travel the United States to visit Home Health and Hospice agencies to confirm compliance with accreditation standards. The CHAP accreditation process is highly consultative in that intensive education is provided to each agency to enhance their opportunities to succeed.

Apr 2005 - May 2008

Regional Administrator

Medical Services of America

I served as Regional Administrator providing direction and oversight to 8 agencies (4 home health and 4 hospice)

I was instrumental in developing strategic plans with branch administrators and clinical directors to identify strengths, weaknesses, and opportunities. I provided tools and assistance in implementing strategic interventions Developed indicators to monitor the progress of quality assessment and performance improvement.

I developed toolkit for the company to assist in transition of Medicare Conditions of Participation to include development of QAPI program.

Aug 2003 - Oct 2004

Software Implementation Team

Bon Secours Hospice

I represented the hospice department in a software implementation project

Bon Secours was also pursuing accreditation from the Joint Commission and I enjoyed participating in developing the language for the Information Management portions of Policy and Procedure.

I performed process assessments of every component of hospice operations, translated current paper processes to electronic processes, including manuals and memos and training sessions.

Apr 2002 - Apr 2003

Patient Care Administrator

Hospice of North Central Florida

I was hired to start-up a hospice program in Jacksonville, FL as a branch of then-named Hospice of North Central Florida (they have changed their name to Haven Hospice since my employment). Florida is a "Certificate of Need" state and even though Jacksonville's population could support many competitors, only one provider had been present in that location for many years. The result was a real opportunity to educate the community at large and the medical community to the Medicare Hospice Benefit. I implemented several educational campaigns for physicians, oncologists, facility staff, as well as new hospice staff as census grew.

Apr 2001 - Apr 2002

Team Manager/Clinical Information Coordinator

The Elizabeth Hospice

I started at The Elizabeth Hospice as a Case Manager; I was promoted to Team Manager and managed a census of 60-75 patients. The Elizabeth Hospice decided to implement a new software application (Misys). I worked to beta-test the software while managing my team, then managed the implementation exclusively as point of care "field devices" were rolled out. It was at this point that my family needed to relocate and I was thankful that my new position at Hospice of North Central Florida included continuing my work with Misys software implementation.


Apr 2000 - Apr 2001

Case Manager

Vitas Hospice

Vitas was my first exposure to hospice and I feel fortunate to have had the experience and excellent orientation provided by the company and the mentorship from my team mates. Having experienced hospice in a positive, organized, patient-outcome-driven model has influenced every aspect of my continued career in hospice.

Sep 1992 - Apr 2000

Progressive Advancement

Home Health Experience

Prior to 2000 I worked exclusively in home health; from the "bedside to the boardroom" since 1992. I served as Team Leader, Director of Nursing, and Administrator. I re-entered the home health industry in 2005 when Medical Services of America hired me as their hospice administrator. Their home health administrator went on maternity leave and never came back. Her decision changed my career dramatically!


Nov 2010 - Dec 2015


Saint Joseph's College of Maine

Maintaining a 3.9 GPA and completed most of the MSN courses, expect to graduate with dual MSN/MBA in early 2013.

I was honored to take a semester of Advanced Sciences at the esteemed Georgetown University where I studied advanced pharmacology, advanced pathophysiology, and advanced health assessment.

I started my graduate journey with an FNP as my goal and as I so admire the work they do in hospice in community based health care. However, logic dictates that since I have been in administration most of my career and forces seem to propel me in that direction I decided that to change majors. The coursework in management and leadership is so relevant to the work I do.


May 2000 - Present

Sigma Theta Tau

International Honor's Society of Nursing
International Honor's Society of Nursing
2000 - Present

Certified Hospice and Palliative Care Nurse

National Board of  Certified Hospice and Palliative Care Nursing
Certification maintained continuously
May 1992 - Present

Registered Nurse

Texas Board of Nursing
Multi-state compact license