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Work experience

Nurseline
0716present

Triage Nurse

telephone triage for multiple hospices

CarolAnderson.CO
May 2007Present

Sole proprieter

Home Health, Hospice, and Palliative Care consultant specializing in survey readiness, strategic positioning, addition of services and programs as well as due diligence, ADR support, and developing and implementing plans of correction. 

Community Health Accreditation Program
Jul 2008Jul 2014

Site Visitor

As a CHAP site visitor I travel the United States to visit Home Health and Hospice agencies to confirm compliance with accreditation standards. The CHAP accreditation process is highly consultative in that intensive education is provided to each agency to enhance their opportunities to succeed.

Medical Services of America
Apr 2005May 2008

Regional Administrator

I served as Regional Administrator providing direction and oversight to 8 agencies (4 home health and 4 hospice)

I was instrumental in developing strategic plans with branch administrators and clinical directors to identify strengths, weaknesses, and opportunities. I provided tools and assistance in implementing strategic interventions Developed indicators to monitor the progress of quality assessment and performance improvement.

I developed toolkit for the company to assist in transition of Medicare Conditions of Participation to include development of QAPI program.

Bon Secours Hospice
Aug 2003Oct 2004

Software Implementation Team

I represented the hospice department in a software implementation project

Bon Secours was also pursuing accreditation from the Joint Commission and I enjoyed participating in developing the language for the Information Management portions of Policy and Procedure.

I performed process assessments of every component of hospice operations, translated current paper processes to electronic processes, including manuals and memos and training sessions.

Hospice of North Central Florida
Apr 2002Apr 2003

Patient Care Administrator

I was hired to start-up a hospice program in Jacksonville, FL as a branch of then-named Hospice of North Central Florida (they have changed their name to Haven Hospice since my employment). Florida is a "Certificate of Need" state and even though Jacksonville's population could support many competitors, only one provider had been present in that location for many years. The result was a real opportunity to educate the community at large and the medical community to the Medicare Hospice Benefit. I implemented several educational campaigns for physicians, oncologists, facility staff, as well as new hospice staff as census grew.

The Elizabeth Hospice
Apr 2001Apr 2002

Team Manager/Clinical Information Coordinator

I started at The Elizabeth Hospice as a Case Manager; I was promoted to Team Manager and managed a census of 60-75 patients. The Elizabeth Hospice decided to implement a new software application (Misys). I worked to beta-test the software while managing my team, then managed the implementation exclusively as point of care "field devices" were rolled out. It was at this point that my family needed to relocate and I was thankful that my new position at Hospice of North Central Florida included continuing my work with Misys software implementation.

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Vitas Hospice
Apr 2000Apr 2001

Case Manager

Vitas was my first exposure to hospice and I feel fortunate to have had the experience and excellent orientation provided by the company and the mentorship from my team mates. Having experienced hospice in a positive, organized, patient-outcome-driven model has influenced every aspect of my continued career in hospice.

Home Health Experience
Sep 1992Apr 2000

Progressive Advancement

Prior to 2000 I worked exclusively in home health; from the "bedside to the boardroom" since 1992. I served as Team Leader, Director of Nursing, and Administrator. I re-entered the home health industry in 2005 when Medical Services of America hired me as their hospice administrator. Their home health administrator went on maternity leave and never came back. Her decision changed my career dramatically!

Education

Saint Joseph's College of Maine
Nov 2010Dec 2015

MSN/MHA

Maintaining a 3.9 GPA and completed most of the MSN courses, expect to graduate with dual MSN/MBA in early 2013.

I was honored to take a semester of Advanced Sciences at the esteemed Georgetown University where I studied advanced pharmacology, advanced pathophysiology, and advanced health assessment.

I started my graduate journey with an FNP as my goal and as I so admire the work they do in hospice in community based health care. However, logic dictates that since I have been in administration most of my career and forces seem to propel me in that direction I decided that to change majors. The coursework in management and leadership is so relevant to the work I do.

Certifications

International Honor's Society of Nursing
May 2000Present

Sigma Theta Tau

International Honor's Society of Nursing
National Board of  Certified Hospice and Palliative Care Nursing
2000Present

Certified Hospice and Palliative Care Nurse

Certification maintained continuously
Texas Board of Nursing
May 1992Present

Registered Nurse

Multi-state compact license