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Caroline Leigh Kitchens

Customer Service Representative

Work experience

Jul 2015Present

Office Assistant

The Kitchens Company
Tifton, GA Office Assistant Assisted in customer service and client communications including answering telephones, greeting vendors, customers and visitors. Performed data entry, maintained filing system, coordinated paperwork. Assisted with basic office tasks including the operation of copiers, fax machines, printers, telephones.
Jun 2012Present

Personal Assistant

Walter Johnston
Tifton, GA Personal Assistant Assisted with household management. Performed clerical duties including Excel functions. Provided personal care for elderly people. Helped provide dependent adults with dignity, safety, daily assistance. Performed basic housekeeping tasks. Talked and socialized. Transported patients to and from doctor visits, personal appointments, shopping and errands. Experienced working with the elderly. Certified in CPR.
Mar 2015Jul 2015

Childcare Provider

Katie Tenneson
Tifton, GA Childcare Provider Assisted with household management. Cared for a family of children including 2 girls, ages 9 and 14. Scheduled appointments, Coordinated transportation and facilitated routines in order to provide a safe, healthy environment. Planned menus, procured supplies, prepared and served healthy meals and snacks. Observed children's daily needs, including meal times, bed times. Provided homework help. Administered appropriate medications. Kept a clean and tidy environment. Coordinated transportation of children to and from school, sports, other homes. Transported charges in a motor vehicle.
Oct 2011Apr 2014

Medical Assistant

Tifton, GA Medical Assistant Performed clerical duties in a medical office, such as taking and making phone calls, scheduling appointments, stocking supplies, preparing bills. Assisted with medical office procedures. Signed in and registered arriving patients. Escorted patients to exam rooms. Prepared patients for exams or treatments and performed X-rays. Measured and recorded patient weight, height, vital signs. Took patient histories. Interviewed patients about the reason for their visit. Maintained accurate and complete medical charts via computer. Assisted doctors or other healthcare providers during exams and medical procedures. Applied bandages and dressings. Administered medications as directed by a physician, including injections.
Mar 2010Jul 2010


United States Coast Guard
Key West, FL Seaman Painted, sanded, and assisted with steering of ship. Contributed to the maintenance of vessel equipment and tools. Loaded and unloaded cargo. Participated in ammunition offload. Helped clean and maintain medium endurance cutter. Worked effectively in team environment. Deployed. Performed cleaning minor repair work in barracks. Completed TAPS course. Completed task of tender fender during special sea detail. Participated in lookout watch. Performed line handling on various vessels.
Sep 2009Mar 2010


United States Coast Guard
Key West, FL Fireman Ensured that equipment operated properly. Assisted in the detection of malfunctions. Training experience in investigation of accidents. Assisted in assuring accurate operation of engines. Served in the repair of an emergency diesel generator. Trained and contributed to monitor readings on gauges. Deployed. Participated in various drills, mooring station, and also mess cooking. Operated sound power phone during helicopter procedures. Completed required drawings for engineering department. Achieved Basic Damage Control Qualification. Acted as member of fire team. Provided security at bridge In Columbia.
Jul 2009Sep 2009


United States Coast Guard
Cape May, NJ Seaman Recruit Acquired knowledge to identify potentially unsafe situations. Obtained information to administer first aid. Learned to administer CPR. Received education as to how to stand security watch. Completed military basic training.
Jan 2007Apr 2008

Graduate Assistant

Valdosta State University
Valdosta, GA Graduate Assistant Created electronic catalog records. Demonstrated knowledge of Library of Congress classification system, decimal system. Answered phones. Referred problems to supervisors. Assisted professors with various tasks. Edited photographs with Adobe Photoshop.
Jan 2006May 2006

Substitute Teacher

Tift County Board of Education
Tifton, GA Substitute Teacher Maintained order in classroom. Established and enforced behavior guidelines for classroom. Read books to students. Monitored students' behavior, social development, and physical health. Maintained a professional appearance and demeanor. Exhibited excellent communication skills. Exhibited good conflict management skills. Created a classroom environment conducive to learning. Skills Adobe Photoshop, Basic, Catalogs, Charts, Clerical, Communication Skills, Conflict Management, CPR Certified, Data Entry, Driving, Fax, Financial, First Aid, Leadership, Microsoft Mail, Microsoft Office, Photocopier, Printers, Read, Safety, Scheduling, Telephone Skills




Valdosta State University Graduate School

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Career Overview

Customer-focused representative with a solid understanding of the dynamics of thorough research and

detail-oriented material.


Core Strengths

  • Strong organizational skills                                
  • Courteous demeanor
  • Active-listening skills
  • Adaptive team player
  • Energetic work attitude
  • Experience in conflict resolution



Customer Interface

  • Greeted customers upon entrance and handled cash and credit transactions.
  • Assisted customers over the phone regarding inquiries and requests.




I have 10 years of experience in demanding customer service fields including working as an Office Assistant, a Personal Assistant, and a Childcare Provider.  I am a Veteran of the United States Coast Guard.  I have professional, educational, and volunteer proficiency in a variety of roles and industries.  The various fields I acquired a working knowledge of include Engineering, Accounting, Research, Management, and Health Services.

My skills and experiences include: Adobe Photoshop, conflict management, first aid, Microsoft Office, photocopier, printers.

I hold a Master's Degree in Library and Information Science from Valdosta State University Graduate School and a Bachelor's Degree in English from Valdosta State University. I acquired an Associate's Degree in Journalism from Abraham Baldwin Agricultural College.

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