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Caroline Abou Rached

IT Project Manager at Itnbroker

Work experience

Aug 2014Present

IT Project Manager

Itnbroker
Developing the IT solution
Apr 1999Present

Customer Service Manager

Itnbroker
Starting by building a customer service spirit internally specially by branches operators, offering them the monthly training: - customer service quality- ten most important say that customers like- how to deal with angry customer- how to say no to a customer- customer service skills- improving communication skills- collection tips - up selling and cross selling- renewal performance- spin methodology- Training to new staff to be enrolled as branch operator Resolving any complaint to meet customer satisfaction- reporting the data complaint to marketing dpt. Adjusting client database- controlling data entries Developing customer relationship management : greetings birthday - new born baby- soon recovery Currently i created with media coordinator the feedback card.
Oct 2009Sep 2011

Hamra branch manager

Itnbroker
Hamra clients account executive- administrative- sales- customer service
Jan 2007Sep 2009

Head of claim dpt

Itnbroker
Handling all type of claims - medical- motor- general
Apr 1999Dec 2007

Underwriting head of dpt

Itnbroker
Handling underwriting all class of business

Education

Jun 2012Feb 2013

MBA Sales & Marketing

LAU - Beirut
19921997

DESS

IGR-IAE Rennes

Skills

Cross-functional Team Leadership
Sales Management
Microsoft Excel
Leadership
Training
Microsoft Word
Management
Microsoft Office
Team Building
Team Management
Project Management
Strategic Planning
Negotiation
Social Media
Customer Service
Team Leadership