Customer Service Manager
Starting by building a customer service spirit internally specially by branches operators, offering them the monthly training: - customer service quality- ten most important say that customers like- how to deal with angry customer- how to say no to a customer- customer service skills- improving communication skills- collection tips - up selling and cross selling- renewal performance- spin methodology-
Training to new staff to be enrolled as branch operator
Resolving any complaint to meet customer satisfaction- reporting the data complaint to marketing dpt.
Adjusting client database- controlling data entries
Developing customer relationship management : greetings birthday - new born baby- soon recovery
Currently i created with media coordinator the feedback card.