Caroline Abou Rached

Caroline Abou Rached

Work History

Work History
Aug 2014 - Present

IT Project Manager

Itnbroker
Developing the IT solution
Apr 1999 - Present

Customer Service Manager

Itnbroker
Starting by building a customer service spirit internally specially by branches operators, offering them the monthly training: - customer service quality- ten most important say that customers like- how to deal with angry customer- how to say no to a customer- customer service skills- improving communication skills- collection tips - up selling and cross selling- renewal performance- spin methodology- Training to new staff to be enrolled as branch operator Resolving any complaint to meet customer satisfaction- reporting the data complaint to marketing dpt. Adjusting client database- controlling data entries Developing customer relationship management : greetings birthday - new born baby- soon recovery Currently i created with media coordinator the feedback card.
Oct 2014 - Present

Senior General Underwriting & Reinsurance

Itn Consultancy
Oct 2009 - Sep 2011

Hamra branch manager

Itnbroker
Hamra clients account executive- administrative- sales- customer service
Jan 2007 - Sep 2009

Head of claim dpt

Itnbroker
Handling all type of claims - medical- motor- general
Apr 1999 - Dec 2007

Underwriting head of dpt

Itnbroker
Handling underwriting all class of business

Education

Education
Jun 2012 - Feb 2013

MBA Sales & Marketing

LAU - Beirut
1992 - 1997

DESS

IGR-IAE Rennes

Skills

Skills

Cross-functional Team Leadership

Sales Management

Microsoft Excel

Leadership

Training

Microsoft Word

Management

Microsoft Office

Team Building

Team Management

Project Management

Strategic Planning

Negotiation

Social Media

Customer Service

Team Leadership