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Work experience

Feb 2014Jun 2015

Reservation Agent

Holiday Travel Of America
Reservation Agent Carlsbad, CA Customer Service/Communication Skills: talk, listen and help resolved conflicts with customers. An expert communicator who is able to listen effectively, find the root cause of issues and communicate clearly to resolve customer issues and retain clientele. Patience: dealing with confused or irate customers. Having patience will help you stay polite, even in stressful situations. Problem-Solving Skills: Solve customer issues, sometimes without seeing the actual problem first hand.
Feb 2011Jan 2014

Customer Service Specialist

Alta Resources
Customer Service Specialist Carlsbad, CA Demonstrate the ability to represent clients in a positive manner and provide outstanding customer experiences. Ensure accuracy and consumer satisfaction by paying attention to detail. Processed and maintained financial accounts for customers. Served as a company ambassador who was able to deliver quality product information and assistance.


  • Sharp problem solver
  • Supervision
  • Training Analyst
  • Oral Communication   
  • Customer Service
  • Energetic work attitude
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Accounts Receivable
  • Accounts Payable
  • Data Entry – Alpha & Numeric


Jan 2009Jun 2011


Fullerton College

Associate of Psychology: Psychology