Holiday Travel Of America
Reservation Agent Carlsbad, CA Customer Service/Communication Skills: talk, listen and help resolved conflicts with customers. An expert communicator who is able to listen effectively, find the root cause of issues and communicate clearly to resolve customer issues and retain clientele. Patience: dealing with confused or irate customers. Having patience will help you stay polite, even in stressful situations. Problem-Solving Skills: Solve customer issues, sometimes without seeing the actual problem first hand.