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Summary

ICT Support Technician offering over 5 years of experience providing technical support to accountants utilizing an array of technology and software programs. Subject matter expert in Help Desk, installations, configuration of hardware and software. I am very interested in working in the Information Technology especially of the system aspects and infrastructure such as installation, configuration and technical support both software, hardware, and what concerns management of computer networks but also open to making new experiences also included in working groups. Seamlessly interfaces with customers and personnel at all levels.

 

CORE COMPETENCIES 

IT Technician - Help Desk – Configuration – Installation – Hardware -
OS Software - Desktop Publishing – Remote Support –
Editorial Graphics – Public Sector

Work History

2011-12Nowadays

IT Technician and Desktop Publishing

Lombardy Region Headquarter – Government Organization – Milan - Italy

ICT and system support to the Official Journal Office of the Lombardy Region. Managing texts, images of many types and PDF documents, typesetting, composition and correction of the Official Journal of the Lombardy Region published, on related institutional website, by professional software for editorial production (e.g. Adobe InDesign), help desk, managing and configuring PCs.

2009-112010-06

IT Technician

Technical High School I.T.I.S. “Leonardo Da Vinci” – Borgomanero - Novara - Italy

Help desk of the scholastic computer labs, managing, configuring software, new OS (principally Windows Xp, Vista, 7), other programs (principally office automation), installations and configuration of hardware (replacement and change PC components and peripheral devices such as printers and USB devices)

2008-122009-03

Streaming Operator

Ksoft Srl – Milan – Italy

Controlling, managing and configuring internet streaming of live and on demand events using suited software for encoding process (e.g. Windows Media Encoder) obtaining a variety of video transmission types, help desk, managing, configuring software, new OS (principally Windows Xp, Vista, 7), other programs(principally office automation), installations and configuration of hardware(replacement and change PC components and peripheral devices such as printers and USB devices)

2008-012008-06

IT Technician

Technical High School I.T.E. “Alessandro Bermani” – Novara – Italy

Help desk of the scholastic computer labs, managing, configuring software, new OS (principally Windows Xp, Vista, 7), other programs (principally office automation), installations and configuration of hardware (replacement and change PC components and peripheral devices such as printers and USB devices)

2006-122006-12

IT Technician

Technical High School I.T.G. “Pier Luigi Nervi” – Novara - Italy

Help desk of the scholastic computer labs, managing, configuring software, new OS (principally Windows Xp, Vista, 7), other programs (principally office automation), installations and configuration of hardware (replacement and change PC components and peripheral devices such as printers and USB devices)

Education