Summary

Professional individual with management and human resource experience in a variety of fields.  Committed, reliable and motivated professional with exceptional customer relations and decision making skills.  Strong work ethic and extremely quick learner with eagerness to obtain additional knowledge.  A sufficient self starter as well as a team player.  

Skills

Typing 70 WPM                                                                                   Computer Knowledge

10 Key by touch                                                                                   Accounts Payable

Microsoft Excel                                                                                    Accounts Receivables 

Microsoft Office                                                                                  ISNetworld

Microsoft Word                                                                                   Data Entry

Microsoft Outlook                                                                              Customer Service 

Payroll                                                                                                   Quick Learner

Quickbooks Pro/Online                                                                   Detail Oriented

Invoice Processing                                                                            Leadership Skills

ADP/Cortex/Oildex/Leaps                                                                   

Work History

Work History
Aug 2014 - Mar 2016

Office Manager

Hailey's Hot Shot LLC

Office Manager-Midland, TX  Perform accounts receivable duties on all accounts. Research chargebacks and discrepancies on accounts. Made outbound collection calls on all past due invoices. Handled all correspondence with factoring company. Coded and entered invoices weekly into the in-house accounting software. Enter invoices weekly into the out of house electronic billing system.  Completed annual bids for various companies.  Completed master service agreements for vendors.  Prepared 1099's and processed weekly payroll.   Set up quickbooks and entered 3 years of records into it.  Processed paperwork for new hires and terminated employees.  Scheduled meetings, drug screens, and interviews.  Handled accounts payables and accounts receivables. Ran daily, weekly, monthly reports. Completed basic office duties: filing, faxing, copies, scanning.  

Aug 2014 - Mar 2016

Office Manager

Hailey's Hot Shot LLC
Office Manager
Mar 2013 - Jul 2014

Office Manager

SanJan Hot Shot and Transport

Office Manager, TX Oversaw daily office operations for staff of employees. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases.  Processed all new hire and terminated employees paperwork.  Trained new employees on multiple billing programs and data entry software.  Managed hundreds of accounts receivable accounts. Performed accounts receivable duties. Invoiced and researched chargebacks, discrepancies and reconciliations. Coded and entered at least 75 invoices each day into the in-house accounting software. Entered invoices each day into the out of house electronic billing systems. Created daily and weekly cash reports for upper management. Handled multiple documents daily via email, fax and written correspondence. Assisted other departments on numerous different responsibilities.  Scheduled meetings for upper management.  Completed basic office duties.

Mar 2013 - Jul 2014

Office Manager

Hailey's Hot Shot LLC
Office Manager
Mar 2012 - Mar 2013

Office Manager

Advanced Hydrotech Carpet Cleaning

Office Manager-Midland, TX Composed effective accounting reports summarizing accounts payable data.  Monitored payments due from clients and promptly contacted clients with past due payments.  Researched and resolved accounts payable discrepancies.  Coded and entered invoices daily into the in-house accounting software.  Created daily and weekly cash reports for accounting management.  Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.  Screened applicant resumes and coordinated in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages.  Maintained a clean reception area, including lounge and associated areas. 

Mar 2012 - Mar 2013

Office Manager

Advanced Hydrotech Carpet Cleaning
Office Manager
Jan 2009 - Mar 2012

Assistant Director

Paragon Learning Center

Assistant Director-Midland, TX Communicated regularly with parents about daily activities and behaviors, Maintained daily records of children's individual activities, behaviors, meals and snack prep, Collected payments for all accounts, Worked with children in a classroom following a curriculum.

Jan 2009 - Mar 2012

Assistant Director

Paragon Learning Center
Assistant Director Assistant Director-Midland, TX Communicated regularly with parents about daily activities and behaviors, Maintained daily records of children's individual activities, behaviors, meals and snack prep, Collected payments for all accounts, Worked with children in a classroom following a curriculum.
Jun 2004 - Oct 2008

Customer Services Representative

AT&T Wireless

Customer Services Representative Midland, TX Effectively managed a high-volume of inbound and outbound customer calls.  Addressed and resolved customer product complaints empathetically and professionally.  Gathered and verified all required customer information for tracking purposes.  Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. 

Jun 2004 - Oct 2008

Customer Services Representative

Paragon Learning Center
Customer Services Representative
Mar 1999 - Mar 2004

Assistant Manager/Store Manager

Sunglass Hut International

Oversaw daily operations.  Met companies customer service policy.  Sales.  Completed daily, weekly, monthly paperwork and reports.  Conducted quarterly audits.  Oversaw all new hire paperwork and training.  Generated weekly schedules.  Prepared daily deposits.  Set up weekly store displays. 

Mar 1999 - Mar 2004

Assistant Manager/store Manager

Sunglass Hut International
Assistant Manager/Store Manager Oversaw daily operations. Met companies customer service policy. Sales. Completed daily, weekly, monthly paperwork and reports. Conducted quarterly audits. Oversaw all new hire paperwork and training. Generated weekly schedules. Prepared daily deposits. Set up weekly store displays.

Education

Education
Aug 1997 - May 2000

Advanced Studies

Robert E. Lee High School

Diploma

Awards: National Honor Society and Texas Scholars