Download PDF

Carly Fortune

Experienced Receptionist/Front Desk Clerk


A number of years experience as an administrative assistant in a fast paced, professional environment. Proven computer skills with good working knowledge of different computer applications. An independent worker who is able to multi task and meet deadlines efficiently and accurately. Strong problem-solving skills and initiative evident in the implementation of efficient data management systems.


Seeking a career as a Receptionist in a challenging and energetic work environment, where organizational skills, excellent communication skills and years  of training will help benefit an organization  in a positive manner.


  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes
Data Preparation
  • Prepared medical records packets for insurance reviews of procedures and fees/services justification.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Work experience

Dec 2010Jan 2013


Western Dental
  • Greeted guest's entering the establishment, determined the nature and purpose of visit, and directed and escorted them to specific destinations.
  • Received payment and recorded receipts for services.
  • Transmitted information and documents to customers, using computer, mail, and facsimile machine. 
  • Heard and resolved complaints from customers.
  • Scheduled appointments and maintained and updated appointment calendars. 
  • Performed administrative support tasks, including proofreading, transcribing handwritten information, and using computers to work with pay records, invoices, balance sheets, and other documents.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Identified and resolved system and account issues.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Greeted and prepared patients for dental examinations
  • Routinely completed inventory, supply orders and restocked supplies.
  • Expertly filed patients' charts and processed billing and payments.
  • .Coordinated appointment schedules for both the dentist and oral surgeon.
Apr 2008Oct 2010

Patient Care Accounts Representative

Paradise Valley Hospital
  • Interviewed patients and their representatives in order to help identify problems related to care.
  • Maintained knowledge of community services and resources available to patients. 
  • Referred patients to appropriate health care services and resources.
  • Coordinated communication between patients, family members, medical staff, administrative staff, and regulatory agencies.
  • Analyzed patients' abilities to pay and determined charges on a sliding scale. 
  • Provided consultation and training to volunteers and staff on topics such as guest relations, patients' rights, and medical issues.
  • Explained policies, procedures, and services to patients using medical and administrative knowledge.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Jan 2007Jun 2008

Assistant Manager

Pacific Sunwear
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
  • Monitored sales activities ensuring that customers received satisfactory service and quality goods. 
  • Established credit policies and operating procedures.
  • Hired, trained, and evaluated personnel in sales and marketing establishments, promoting and firing workers when appropriate.
  • Assigned employees to specific duties.
  • Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
  • Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Planed and prepared work schedules and kept records of employees' work schedules and time cards.
Feb 1998Aug 2007

Photo Lab Manager/Pharmacy Tech

  • Received written prescription or refilled requests and verified that information is complete and accurate.
  • Established and maintained patient profiles, including lists of medications taken by individual patients. 
  • Packaged bulk medicines, filled bottles with prescribed medications, and typed and affixed labels.
  • Answered telephones, responded to questions and requests.
  • Cleaned and helped maintained equipment and work areas and sterilized glassware, according to prescribed methods. 
  • Prepared and processed medical insurance claim forms and records.
  • Assisted customers by answering simple questions, locating items, and referring them to the pharmacist for medication information.
  • Created prints according to customer specifications and laboratory protocols. 
  • Cleaned and maintained photo processing and darkroom equipment, used ultrasonic equipment and cleaning and rinsing solutions.
  • Read work orders to determine required processes, techniques, materials, and equipment. 
  • Reprinted originals for enlargement and in sections to be pieced together.
  • Selected digital images for printing, specified number of images to be printed, and directed to printer, using computer software.
  • Spliced broken and separated film and mounted film on reels.
  • Loaded digital images onto computers directly from cameras and from storage devices


Feb 2015Jan 2017

B.A. in Medical Billing and Coding

Walden University
Jan 2013Jan 2015

A.A in Applied Sciences

Hartnell Community College