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Work experience

Oct 2011Present

Bilingual Customer Support Agent

The Rocket Science Group / MailChimp

Atlanta, GA.

  • Provided support to English and Spanish speaking users.
  • Set the bar for performance, average number of cases resolved per day.
  • Helped create and lead the role of Performance Coach, successfully coaching and improving other representative's performance.

President/Lead Developer

No Problem Solutions

Santo Domingo, Dominican Republic.

  • Co­-founded company after commercial success of
  • Offered web and advertising services, consulting, and customer support.
  • Creativity and design of advertisements using Adobe CS.
  • Copy writing for titles, articles, and descriptions optimized for web.
Sep 2014Jan 2015

Knowledge Base Translation Project Manager

The Rocket Science Group / MailChimp

Atlanta, GA.

  • Managed the process of translating the application's Knowledge Base to Spanish.
  • Managed time­ frames, costs, and distribution of content within the MailChimp
Jan 2010Jan 2012

Medical Interpreter


Atlanta, GA

  • Helped interpret between patients, family members, doctors, and nurses.


Computer Science (Completed two years)

Pontificia Universidad Católica Madre y Maestra (PUCMM)

B.A. Advertising (Licenciado en Comunicación Publicitaria)

Universidad Iberoamericana (UNIBE)


Graphic Design
Customer Support
Web Development


Sarah Bellamy / Director of Customer Support

Director of Customer Support at RSG Labs.

John Glenn / Manager

John was my manager for 2.5 years at RSG Lab.