Work History

Work History
Oct 2011 - Present

Bilingual Customer Support Agent

The Rocket Science Group / MailChimp

Atlanta, GA.

  • Provided support to English and Spanish speaking users.
  • Set the bar for performance, average number of cases resolved per day.
  • Helped create and lead the role of Performance Coach, successfully coaching and improving other representative's performance.
2005 - Present

President/Lead Developer

No Problem Solutions

Santo Domingo, Dominican Republic.

  • Co­-founded company after commercial success of 809K.com
  • Offered web and advertising services, consulting, and customer support.
  • Creativity and design of advertisements using Adobe CS.
  • Copy writing for titles, articles, and descriptions optimized for web.
Sep 2014 - Jan 2015

Knowledge Base Translation Project Manager

The Rocket Science Group / MailChimp

Atlanta, GA.

  • Managed the process of translating the application's Knowledge Base to Spanish.
  • Managed time­ frames, costs, and distribution of content within the MailChimp
Jan 2010 - Jan 2012

Medical Interpreter

Freelance

Atlanta, GA

  • Helped interpret between patients, family members, doctors, and nurses.

Education

Education

Computer Science (Completed two years)

Pontificia Universidad Católica Madre y Maestra (PUCMM)

B.A. Advertising (Licenciado en Comunicación Publicitaria)

Universidad Iberoamericana (UNIBE)

Skills

Skills

Illustration

Graphic Design

Customer Support

Web Development

Spanish

References

References

Sarah Bellamy / Director of Customer Support

Director of Customer Support at RSG Labs.

John Glenn / Manager

John was my manager for 2.5 years at RSG Lab.