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Work experience

Jan 2014Nov 2014

Sales Advisor

Allied

- Hotel Reservations, TicketCounter, offer the customer with room details, hotel amenities and services.

- Collect prepaid payment over the phone with credit card informations.

- Work with a sales platform.

Jan 2013Jan 2014

Team Leader

NCO

- Customer Service and Technical support to T-Mobile users

- Team support for new agents in the account

Jan 2011Jan 2012

Account Supervisor

Green Credit Solutions

Debt Settlement assistance for existing customers with debt problems Feedback and support to a small group of agents developing in the economical reports from debt customers Loan Modifications, Collector, Mortgage consultant

Education

Jan 2013Dec 2014

3er. semestre

Universidad de San Carlos Guatemala

Current in the education of Interpreting and translation skills.

Jan 2006Dec 2007

high school diploma

Colegio Lehnsen Las Americas

Complete courses with honours.

Jan 2003Dec 2005

Lower secondary

Colegio Cristobal Colon

Complete courses with honours.

Jan 1997Dec 2002

Elementary

Colegio Espiritu Santo

Complete courses with honours.

Skills

Translation and Interpretation
- Ability to express thoughts clearly and concisely in both languages. - understand the source language and the culture of the country where the text originated, then using a good library of dictionaries and reference materials. - Paraphrasing
Spanish Language
Reading, Grammar and Conversation of 95%
Sales Skills
Prospecting Questioning Listening Presentation Skills Rapport-building Objection handling
Marketing
Critical Thinking Analytical Skills Advertising Client Relationship Customer Service Delivery Quoting