Carlos Valdez

Carlos Valdez

Work History

Work History
Jan 2014 - Nov 2014

Sales Advisor

Allied

- Hotel Reservations, TicketCounter, offer the customer with room details, hotel amenities and services.

- Collect prepaid payment over the phone with credit card informations.

- Work with a sales platform.

Jan 2013 - Jan 2014

Team Leader

NCO

- Customer Service and Technical support to T-Mobile users

- Team support for new agents in the account

Jan 2011 - Jan 2012

Account Supervisor

Green Credit Solutions

Debt Settlement assistance for existing customers with debt problems Feedback and support to a small group of agents developing in the economical reports from debt customers Loan Modifications, Collector, Mortgage consultant

Education

Education
Jan 2013 - Dec 2014

3er. semestre

Universidad de San Carlos Guatemala

Current in the education of Interpreting and translation skills.

Jan 2006 - Dec 2007

high school diploma

Colegio Lehnsen Las Americas

Complete courses with honours.

Jan 2003 - Dec 2005

Lower secondary

Colegio Cristobal Colon

Complete courses with honours.

Jan 1997 - Dec 2002

Elementary

Colegio Espiritu Santo

Complete courses with honours.

Skills

Skills

Translation and Interpretation

- Ability to express thoughts clearly and concisely in both languages. - understand the source language and the culture of the country where the text originated, then using a good library of dictionaries and reference materials. - Paraphrasing

Spanish Language

Reading, Grammar and Conversation of 95%

Sales Skills

Prospecting Questioning Listening Presentation Skills Rapport-building Objection handling

Marketing

Critical Thinking Analytical Skills Advertising Client Relationship Customer Service Delivery Quoting