Call Center Supervisor
7+ year's experience Managing the Call Center for Haulotte North America Parts and Service Department Estimates to customer repair machines. Approve credits and debits to customers. Answer warranty questions, and approve warranty claims Take care of escalated customer issues. Troubleshoot machines over phones, and in shop Program CPU's and that are delivered to customers. Assist in documentation layouts for call center. Developing KPI's Also set up customers in our web base parts ordering website "Easy Spare Parts"