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Carlos Ferreira

Manager 

Summary

Since March I have been working as Business Analyst at Synergy Tech in a Co-op program, 7+ years of experience in Hospitality Industry experienced in Brazil as Project Coordinator and Sales Account Manager. 

Self Motivated with a flexible attitude, analytical thinking and problem solving are some of my skills.

Work experience

Mar 2015Present

Business Analyst

Synergy Tech - Toronto
  • Manage projects through Software Development Life Cycle from initiation to rollout and into maintenance.
  • Attend client meetings and create requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, and task and workflow analysis.
  • Create and maintain project artifacts such as Business Requirements Document (BRD), data flow diagrams,etc.

  • Create process flow and business rules and translated business requirements into technical solutions using UML diagrams such as Use Case, Activity and Sequence diagrams.

  • Working in Agile methodology for complex projects and Waterfall environment in smaller projects where requirements were very well understood.
Jan 2012Mar 2013

Project Coordinator

Transamerica Hospitality Group - Brazil
  • Keep the Project Manager (PM) and others informed about project status and issues that may impact stakeholders relations.
  • Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval.
  • Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures.
  • Effectively and accurately communicate relevant project information to the client and project team.
  • Issue Contracts, Letters of Intent, Purchase Orders, etc.
  • Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
Jan 2006Jan 2012

Sales Account Manager

Transamerica Hospitality Group - Brazil
  • Managing a portfolio of over 80 clients and up to a value of $3 million.
  • Meeting with client to discuss and resolve topics and issues.
  • Developing sales strategies and action plans.
  • Preparing sales proposals for clients.
  • Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
  • Maximizing the profitability of the hotel by providing outstanding quality of service to guests.

Education

Mar 2015Jun 2015

Business Analysis

Techno Canada Centre of Excellence 
Jan 2010Nov 2012

M.B.A in Project Management

Anhanguera Educational
Jan 2002Nov 2006

Bachelor Degree in Business Administration

FMU University

Skills

MS Office Programs
Portuguese
Visio /MS Project / Visual Paradigm
Balsamiq Mockups

References upon request