Carlos Ferreira

Carlos Ferreira



Since March I have been working as Business Analyst at Synergy Tech in a Co-op program, 7+ years of experience in Hospitality Industry experienced in Brazil as Project Coordinator and Sales Account Manager. 

Self Motivated with a flexible attitude, analytical thinking and problem solving are some of my skills.

Work experience

Work experience
Mar 2015 - Present

Business Analyst

Synergy Tech - Toronto
  • Manage projects through Software Development Life Cycle from initiation to rollout and into maintenance.
  • Attend client meetings and create requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, and task and workflow analysis.
  • Create and maintain project artifacts such as Business Requirements Document (BRD), data flow diagrams,etc.

  • Create process flow and business rules and translated business requirements into technical solutions using UML diagrams such as Use Case, Activity and Sequence diagrams.

  • Working in Agile methodology for complex projects and Waterfall environment in smaller projects where requirements were very well understood.
Jan 2012 - Mar 2013

Project Coordinator

Transamerica Hospitality Group - Brazil
  • Keep the Project Manager (PM) and others informed about project status and issues that may impact stakeholders relations.
  • Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval.
  • Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures.
  • Effectively and accurately communicate relevant project information to the client and project team.
  • Issue Contracts, Letters of Intent, Purchase Orders, etc.
  • Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
Jan 2006 - Jan 2012

Sales Account Manager

Transamerica Hospitality Group - Brazil
  • Managing a portfolio of over 80 clients and up to a value of $3 million.
  • Meeting with client to discuss and resolve topics and issues.
  • Developing sales strategies and action plans.
  • Preparing sales proposals for clients.
  • Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
  • Maximizing the profitability of the hotel by providing outstanding quality of service to guests.


Mar 2015 - Jun 2015

Business Analysis

Techno Canada Centre of Excellence 
Jan 2010 - Nov 2012

M.B.A in Project Management

Anhanguera Educational
Jan 2002 - Nov 2006

Bachelor Degree in Business Administration

FMU University



MS Office Programs


Visio /MS Project / Visual Paradigm

Balsamiq Mockups

References upon request