As an SE I am directly involved with customers and Commercial accounts in Avaya. I am responsible for a set of named Accounts, and my role is to be the trusted advisor of my clients. I have worked with customers in all the country and collaborated with International teams (internal from Avaya and external from Customers).
I have good relationship with Carriers, Distributors, Business Partners and Customers.
As this is a really dynamic industry and job, I am always self learning new market trends, technologies and about other vendors, in order to have a clear understanding of today's needs and priorities for my clients. My principal focus is to leverage the conversation with clients about the new and futures concepts, like Cloud/Fog Computing, Software Defined Architectures, Digital Transformation, IoT.