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As an online marketing strategist and creative web designer, I'm passionate about helping my clients succeed. I pride myself on becoming a real partner with my clients. I deliver results and take stress off my client's plate. Their success, growth and goals are my top priority.  I want nothing than for my clients to succeed. I help by allowing them more time & effort on the “big picture," growth, expansion, new business partnerships aspects of their businesses. My clients can be assured I will handle the details they desire and keep them updated through effective communication principles. Seeking new business partnerships as well as networking opportunities.

As an experienced Client and Operations Manager, having worked for "best in class" travel management companies, I was the "go to" person for my clients and colleagues.  I have a thorough understanding of client management responsibilities as well as travel agency operations from both the client side as well as the agency side. Past positions included managing relationships with corporate clients having both Global and North American offices. Responsible for individual performance as well as team leader for small groups of up to 43 team members. Strengths include:

  • Strong Financial Acumen
  • Project Management Expertise
  • Data Entry & Administrative Services
  • Calendar Management
  • Customer Service
  • Domestic and International Travel Arrangements
  • Call Center Management
  • Online Marketing and Branding
  • Process Mapping
  • Book Publishing & Video Book Trailers
  • Social Media Management
  • eZine Creation & Distribution
  • WordPress Website Creation
  • Auto Responder set up , Management....... and much more





Wine Country

Work experience

Jun 2009Present

Web Designer | Virtual Coach | Virtual Business Manager | Technical VA

http://TravelWebMarketing.Site  |  http://CarleneKelsey.Biz

Online Marketing VA for busy entrepreneurs. I help small businesses, authors, speakers, consultants, doctors, real estate professionals and busy executives with the daily "technical stuff" of creating a profitable brand online as well as the administrative duties required to run their businesses.  I consult with my clients to achieve their internet marketing goals and objectives through use of my specialized Internet Marketing skills utilizing systems such as Word Press, Social Media, Traffic Geyser, Infusionsoft and more.

Services include but not limited to:

  • You  Tube & Video Marketing
  • Social Media Marketing
  • eMail Marketing
  • eZines
  • WordPress Websites
  • Self Publishing Marketing
  • Calendar Management
  • Travel Reservations
  • Customer Service
Jun 2011Feb 2012

Operations & Business Manager

HRG Worldwide

Hands on supervisor of front line team of 50 associates located in several locations and virtual servicing global fortune 500 financial bank totaling 80Million in annual revenue. Led and re-trained team in client global travel policy and implemented customer service improvements.  Compiled weekly KPI reporting and analysis. Assisted with client resolution to customer service incidents.

Jan 1999Jun 2009

Client General Manager

American Express Business Travel

Assisted & Consulted with fortune 500 clients to improve their travel management program and expenditures. Main "go to" contact at American Express Business Travel.

Developed and presented annual client business reviews. Assisted with vendor negotiations and MI reporting needs. Implemented new products and services.

Monthly analysis of customer P & L statements

100% Client Retention

Jan 1999May 2008

Team Leader & Client Manager

American Express Business Travel

Supported and supervised a group of Account Executives with portfolios of 50 clients each. Assisted with developing client business plans and creating yearly account reviews. Arranged team meetings as well as client webex meetings and presentations.

Jan 1999May 2006

Operations Team Leader

American Express Business Travel

Developed, counseled, and let a team of 23 business travel counselors at American Express Business Travel. Responsible for day to day operations of travel reservation call center. Ran telephone ACD system and monitored counselor's calls and provided structrued feedback sessions, monthly. Assisted clients with customer service issues and facilitated new service offerings for their account.

Mar 1997May 1998

Account Manager

Rosenbluth International

Managed the operations of 6 onsite clients. Also managed the staffs servicing these accounts. Handled HR duties, client account business reviews, assisted with vendor negotiations and meeting management.


National Account Manager

Carlson WagonLit Travel

Implemented and serviced National Accounts for leading Travel Management Company

MIS Reporting set up and analysis

P & L responsibility with process improvement recommendations

Cost Savings Initiatives

100% Client Retention



Atlantic Airline School

Full classes for Airline, or Travel Career including ticketing & fare construction, city codes, airplane equipment, and much more.

Jan 2010Jul 2010

Microsoft Suite Products

Windsor Institute of Technology

Areas of Study

Project Manager Professional (PMP) course work

MS Office Suite


Medical Coding and Billing

Medical Terminology


Internet Marketing

Virtual Assistant Certification

Areas of Study

Internet Marketing

Online Branding

Social Media Marketing

Video Production & Marketing

WordPress and other Website Builders

Kindle Publishing & Promoting

Local Business Online Marketing

Virtual Events

Traffic Geyser



Mind Mapping

Jan 1999Jun 2009

American Express Business Training


Effective Leadership

Financial Acumen

Six Sigma Awreness-Green Belt

Coaching for Leaders

Communication Training

Valuing Diversity

Monitoring for Leaders

The Art of Supervision

Handling Difficult Situations



MS Office

Windsor Institute of Technology

Certificate earned for all MS Office Systems


Virtual Assistant - Various

VA Classroom

Several Virtual Assistant Courses taken, passed and used to service my customers.


Medical Coding & BIlling

Windsor Institute of Technology

Studied Medical Coding and Billing, Medical Terminology, and Anatomy.