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Summary

I am a highly motivated and dynamic recent graduate with 3+ years of exceptional customer service experience, proven leadership, and organizational and analytical skills seeking an entry level position.

Work History

2016Current

Facility Manager and Animal Caretaker

Humane Society of West Alabama

•Provide a safe and constructive learning environment for dogs until a permanent home is found; Manage sick, injured and hostile dogs
•Incorporate leadership and public speaking skills by holding weekly orientation seminars for new volunteers and overseeing daily volunteer efforts of over 100 volunteers
•Train and socialize dogs using positive reinforcement and behavioral modification techniques
•Assist in organizing adoption events and meeting with potential adopters
•Educate general public on animal care
• Assist in maintaining all social media presence, engaging with the public through social media, and creating unique social media content via photography and Adobe Creative Suites

2015Current

Social Media Coordinator

Wilhagan's

•Provide exceptional customer service to a diverse clientele in a challenging, fast-paced environment
•Train new staff on restaurant protocol, safety expectations, and sanitary food handling
•Maintain exceptional product knowledge, promotional knowledge and apply knowledge to provide outstanding customer service based on guest needs
•Maintain social media presence, engage with the public through social media, identify key marketing demographics, maximize organic and paid advertising using Google Analytics
•Create unique social media content via photographic and digital/graphics software including Adobe Creative Suites. Results in an average 35% increase in online engagement and a 200% increase in online viewsline views

Education

20122016

B.S. in Biological Sciences

University of Alabama

Involvement: Honors College, Al's Pals Mentoring Program, SGA, Pi Beta Phi Women's Fraternity, LeaderShape Institute, UA L.E.A.D.S Breakout Session Presenter

Community Outreach

2013Current

Foster

Humane Society of West Alabama

•Provided safe and constructive learning environment for dogs until permanent home was found
•Transported dogs to and from adoption events and veterinarian appointments

20122016

Student Leader

Al's Pals Mentoring Organization

•Oversaw 2nd, 3rd and 4th-grade mentoring program for inner city children working in a mentoring capacity for both children and college students involved
•Strengthen professionalism by keeping a strong relationship with elementary school and community partners and incorporated leadership and public speaking skills by assisting in-service training of over 50 volunteers