Cover Letter

I have 13+ years’ work experience in fields that include Marketing, Communications, Client Care, Sales, Counselling, Teaching/Training, Insurance, Accounts Management, Event Management, Restaurant Management, and Retail Management.

Please find my Online Curriculum Vitae in the following formats:

1. The Online Visual version - https://www.visualcv.com/carlamilburn?access=fO9QV4v9bIz
2. The Online Graphic Portfolio - http://vizualize.me/CarlaMilburn?r=CarlaMilburn#.VBAvkT-SzVU
3. The Online LinkedIn Profile - http://za.linkedin.com/pub/carla-milburn/a3/524/ab9
4. The Graphic One Pager - Click here to view online.

My Profile:

  • I am a dependable, committed and accomplished individual;
  • with strong academic and professional experience within business management and marketing;
  • with good training competencies;
  • effective marketing and sales techniques,
  • customer and client stakeholder relationship,
  • efficient at formulating new marketing strategies to drive sales; good knowledge base across:
    • retail management,
    • restaurant,
    • insurance,
    • account,
    • events,
    • reception and recruitment;
  • expert in client care as well as in counselling;
  • skilled at system operations across retail services and prioritizes caseloads to maximize productivity;
  • strategic capabilities in planning and organization with good time management,
  • adapt at providing
    • prompt quality service;
    • excellent leadership and supervision,
    • motivation and teamwork skills;
    • strong interpersonal capabilities with fluency in English and Afrikaans.

Your time and consideration will be much appreciated!

Kind Regards,

CARLA MILBURN

Contact number: +27 (0)60 943 1932
Email: CarlaMilburn@outlook.com

Personal Information

  • Surname - Milburn
  • Name -  Carla
  • Date of birth - 17 August 1982
  • Identity number  8208170188081                     
  • Gender - Female
  • Health - Excellent
  • Nationality - South African
  • Residential address - Pretoria, South Africa.
  • Family Life - Single with no dependants.
  • Language proficiency - Fluent in English & Afrikaans
  • Contact number -  +27 (0)60 943 1932
  • Email - CarlaMilburn@outlook.com

Work History

Work History
Jun 2014 - Oct 2014

Youth Activities Councellor

Disney Cruise Lines

Key Responsibilities:

  • Interacts with and supervises children by providing a safe and entertaining environment.
  • Provides set-up, clean-up and program support to Youth Entertainment Hosts during facilitated programs and activities occurring onboard as well as on Disney's private island, Castaway Cay.
  • Extensively cleans youth spaces throughout day.
  • Maintains and ensures cleanliness of areas to uphold USPH and Disney standards.
  • Meets and greets all guests and could assist with onboard registration and check in/out process.
  • Preps food trays for children during meal or snack periods. Spontaneously entertains large volumes of children in absence of planned activities.
  • Occasionally facilitates and presents smaller-scale activities to groups varying in size, requiring the use of a microphone.
  • Functions as Nursery Counselor during high volume periods.
  • Ensures secured programming policies are followed.
  • Occasionally assists with the Port Adventures (shore excursion) operation.
  • Helps with island rentals, beach set-up/clean-up, and games and activities on Castaway Cay.
  • This role has high guest interaction.

Reason for leaving: Contract Expired.

Nov 2013 - Apr 2014

Strategic Marketer

Adapt IT

Key Responsibilities:  Click here to view their recommendation letter online.

  • Strategic Marketing of the Pretoria Region, Internal Communication, Writing reports, Press Releases.
  • Running the Training Centre, Roadshows, Events, Conferences, Catering, Maintaining Brand Standards.
  • Managing Marketing Budgets.
  • Corporate Gifts, Corporate Clothing, Company Brochures,  Newsletters,  Maintaining Company Blog,  Company Website.
  • Sales Support, Presentations, Compiling and presenting information verbally, visually and in writing, Developing, advising and implementing agreed solutions, Promotional activities.

Reason for Leaving: It was only a Temporary position.

Jan 2012 - Nov 2012

Marketing & Communications Manager

Doxa Deo Edendale Independent School

Events Coordinator, Counsellor, Member of the Senior Management Team, and Life Skills Teacher

Key Responsibilities:

  • All duties with regard to the marketing of the school within the target market, as well as Communications and Publications functions. I was in charge of the planning and executing of all events.
  • I was one of 3 Counsellors who counselled all students, as well as parents, Lesson planning and preparation, contact time with pupils, checking and assessing work, attending staff meetings, liaising with parents, monitoring extra-curricular activities, ongoing professional development.
  • As a member of the Senior Management Team I was involved in all strategic planning, Executive Forums.

Reason for Leaving: I needed to attend to my own business after my business partner failed to perform her duties.

May 2010 - Dec 2010

Assistant Manager (Sandton City)

AVI - GANT (International)

Key Responsibilities:  Click here to read 2 customer's compliments online.

  • Recruiting, training, supervising and appraising staff. Managing budgets, maintaining statistical and financial records, planning, promoting and marketing the business.
  • Dealing with customer queries and complaints, overseeing pricing and stock control, maximising profitability and meeting sales targets. Ensuring compliance with health and safety legislation, preparing promotional materials and displays.
  • Maintaining Brand Standards, Managing Store, Merchandising, Staff Management.  Admin, Banking, Customer Liaison, Sales Targets, Tracking Daily Sales, Banking and Petty Cash etc.

Reason For Leaving: There was criminal behaviour in the company which I reported and shortly thereafter I had to resign due to victimisation.

Mar 2009 - Apr 2010

Manager (Of Hyde Park Store)

Intimate Apparel (JBS & SPEEDO)

Key Responsibilities:   Click here to read a Manager's Compliment online. & Click here to view their recommendation letter online.

  • Managing Store, Merchandising, Stock Control, Admin, Banking. Sales Targets, Staff Training, Marketing, events like fashion shows to promote the store, Customer Liaison. Recruiting, training, supervising and appraising staff.
  • Managing budgets, maintaining statistical and financial records,  planning,  promoting and marketing the business.
  • Dealing with customer queries and complaints, overseeing pricing and stock control, maximising profitability and meeting sales targets. Ensuring compliance with health and safety legislation, preparing promotional materials and displays.
  • Maintaining Brand Standards, Managing Store, Merchandising. Staff Management, Admin, Banking, Customer Liaison. Sales Targets, Tracking Daily Sales, Banking, and Petty Cash etc.

Reason for Leaving: The store was moved to Cavedish (Cape Town – from Hyde Park Jhb – At the time I was unable to relocate to Cape Town to stay with the company.

Sep 2008 - Jan 2009

Public Relations Manager, Customer Liaison, Sales & Marketing

Satori Group (Business Intelligence)

Key Responsibilities: Click here to view their recommendation letter online.

  • Organising sales visits, demonstrating/presenting products, establishing new business. Maintaining accurate records, attending trade exhibitions,  conferences and meetings.
  • Reviewing sales performance, negotiating contracts. Managing consultants schedules, Managing accounts, Public Relations, Customer Liaison, Sales & Marketing, Events.

Reason for Leaving: Retrenchment due to Recession

Dec 2007 - Jun 2008

General Manager (Restaurants)

For Life Holdings - Will.o.world

Key Responsibilities:   Click here to view their recommendation letter online.

  • Overseeing entire day to day operation of site – Leading / Directing a FOH and BOH team Head Chef Liaison: Menu Planning & Training, etc. Recruitment, Training & Development, Rosters & Payroll, Personnel Files, Appraisals, Grievance & Disciplinary.
  • Stock Management: Supplier Liaison, Ordering, Invoices, Stock Audits, GP Reporting, Wastage Control, Due Diligence: Hygiene, H&S Records & Maintenance of Property & Equipment.
  • Finance Management: Budgets, P&L, Daily / Weekly Bookkeeping & Reporting re: Sales, Purchasing & Payroll, Forecasting & Business Development. Running of all Operations in restaurant, Cash-up’s, Staff training, OE, Stock takes, Maintenance, Bookings, Stock control, Staff shifts, Events, Customer liaison, GP, Sales targets, Menu planning, Salaries, Recruitment and Induction of new staff, Admin.

Reason for Leaving: Retrenchment due to Recession.

Jun 2007 - Dec 2007

Client Care Advisor

Outsurance

Key Responsibilities: Managing clients insurance profiles, Drive Sales, ClientUpkeep. Call Centre Functions,  quotes, determining premiums. Preparing insurance policies terms and conditions, achieving Sales Targets.

Reason for Leaving: For Life Holdings offered me a GM position

2005

Events Coordinator

Micheal de Jager(Entertainment Venue)
2002 - 2003

Receptionist

Micheal de Jager(Entertainment Venue)

Education

Education

Skills & Aptitudes

  • Strong academic foundation with a vast professional experience within business management and marketing; good training competencies.
  • Effective marketing and sales techniques, efficient at formulating new marketing strategies to drive sales with great customer and client stakeholder relationship; possesses good corporate negotiation and persuasion.
  • Knowledgeable in insurance, account as well as in banking.
  • Good work exposure across restaurant and retail management, liaises effectively with all the customers while being responsible on stock control and highly focused on set targets.
  • Relevant experience in reception as well as in recruitment, event management, public relations, client care and counseling which develops lasting and useful relationship with clients/people.
  • Familiar in system operations across retail services and prioritizes caseloads to maximize productivity.
  • Skilled in maintaining standard quality products, stock control and loss solutions, sales tracking, merchandising and sound knowledge base in admin tasks and database building.
  • Strategic at planning and organization with good time management and adept at providing prompt quality service with the capability to analyze and provide immediate resolution to occurring problem.
  • Excellent leadership, supervision, motivation and teamwork skills; trains and mentors staff effectively; strong interpersonal with fluency in English and Afrikaans.