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Work experience

Jan 2018present

Claims Generalist Associate

Progressive Insurance

- Manage auto claims holistically from assignment to closing, ensuring exceptional customer experience throughout.

- Investigate policy coverage for claims.

- Accurately and efficiently determine the extent of Progressive's liability concerning loss or damages and pay or initiate pursuance accordingly; negotiate liability with third party carriers in accordance with state vehicle traffic laws.

- Contribute to a positive, productive work environment by assisting and supporting teammates and colleagues.

Jun 2014Dec 2017

Prepared Foods Team Leader

Whole Foods Market, Albany/Westchester/New York/Long Island, NY

.-Led teams of 50 - 100 employees, including Supervisors, purchasers, cooks, and Front of House team members, in line with company core values.

- Met or exceeded financial goals for sales, labor, and margin while providing exceptional customer service.

- Coordinated purchasing, production and scheduling in line with Regional guidelines; implemented systems to control inventory, maximize profitability and reduce loss.

- Performed all recruitment, coaching and performance evaluation functions, as well as corrective actions as needed.

Oct 2011Jun 2014

Deli/Seafood Manager

Hannaford Bros., Guilderland, NY

- Organized and coordinated all functions of deli and seafood departments to ensure delivery of a superior customer experience and positive financial performance.

- Ensured complete execution of company standard practices.
- Interviewed, hired and trained all team members; provided corrective action and performance counseling to employees as required.

Jun 2006Oct 2011

Assistant Deli Manager

Hannaford Bros., Milton, NY


Regent's Diploma

Mayfield High School, Mayfield, NY

Graduated 2005