Carissa Thompson

  • Wichita KS
  • 316.409.3322
  • carissamom97@gmail.com

People-oriented, outstanding communication skills.

Summary

As a detail oriented self-starter with the ability to set realistic priorities and complete goals, I am a confident decision maker and an effective problem solver and can effectively process multiple projects simultaneously as well as work independently or as a team, as a project requires. My diversified background includes administrative duties, sales, management and technical aspects of Customer Service would also make me a great asset to your team.

Work History

Work History
Jul 2015 - Present

Customer Service Agent II

Amazon

 Assisting Amazon customers with pre and post order questions, deep diving issues with order and delivery issues. Technical Support for Kindle, Amazon Fire TV, and Fire Phone.  Supported customers through calls, emails, and chats. Making sure to solve the problem the customer was having with one call resolution.

Oct 2014 - Jul 2015

Client Relations

Goddard Veterinary Clinic

First point of contact for current and new clients visiting the clinic. Duties included all file maintenance including invoicing clients and insurance. The scheduling of appointments, surgical procedures, and boarding reservations.

Dec 2009 - Oct 2014

Team Lead United Kingdom Division

Tiger Financial Management

Team Lead(United Kingdom Division) Schedule employee shifts, assigned agent workflow compiled team metrics. Team motivation activities such as contests, and team development activities. Performed new and reoccurring training for employees.

Nov 2006 - Oct 2009

Hospital Photographer

Hospital

Team Lead/Photographer. Served as support to company Area Manager. Duties were in hospital settings, acting as a liaison between the company and hospital management and nursing staff in the surrounding area. Scheduled employee shifts and client appointments as well as most administrative duties. Co-interviewed new candidates and trained new photographers.

Oct 1998 - Oct 2008

Quality Assurance Specialist

Royal Caribbean

Wichita, Ks Customer Quality Assurance Specialist Listened to and evaluated live calla and recorded customer service calls. Provided coaching, and on the job training to ensure representatives were providing the best customer service while improving their skills .

Education

Education
Aug 1990 - May 1994

High School

Goddard High School