Customer Service Representative
- In charge of daily operations of Preferred booth.
- Made sure all customer information was updated and accurate in computer profile.
- Assigned vehicle and completed paperwork prior to customer arrival
February 2008 — July 2012 Preferred Service Lead
Prepared and processed Preferred rental transactions while obtaining and verifying all required information from the customer.
January 2007 — February 2008 Rental Sales Agent Lead
Assisted all customers with inquiries and concerns in a professional and friendly manner both on the telephone and in person. Educated the customers and new employee with the details and availability of the Avis fleet, optional services such as upgrades, coverages, etc. Followed and maintained Quality Assurance standards as issued by company.
September 1998 — January 2007 Rental Sales Agent- Mini Lease Coordinator
Processed all extended and mini-lease rentals, on a daily basis. Communicated directly with customer, gathering vehicle mileage, ensuring any maintenance of vehicle was done in appropriate time and place, and make sure billing was current.
1998 — September 1998 Customer Service Representative
Directed customers as they returned their rental vehicle ensuring a smooth and safe traffic flow, assisted customers removing their valuables from their rental vehicle, and expediting the conclusion of their vehicle rental.