Alan Douglas Dantas Silva
- Hortolândia São Paulo
- [email protected]
Executive and teens English teacher.-Attend weekly meetings designated for improvements, feedback and methodology acknowledgement;-Prepare English classes using real data based on Wise up methodology and minister all classes speaking only English;-Correct and give feedback on both written and oral tests, written assignments,etc.
I constantly work with:-On demand teaching projects(see projects for more info);-Private I.T tutoring(Office, Windows, Programming,technical English,etc);-On demand development projects (see projects for more info);-On demand consulting projects for small and medium companies;
As part of the Field I.T Team, I have to monitor the health status of the actives as a whole. I also support software(Oracle ERP, Internal applications, office,windows among others) and hardware issues remotely and locally. Incident/change management and continuous improvement constantly used.Daily used tools-Configuration manager-Active directory -Google apps (E-mail, docs,etc)-Office (Support and used for reports as well)-Windows XP,Server,Seven-Linux-Internal Service/Work/Change request tool-Oracle ERP, Shop floor and other internal applications support.-Basic Network managementAlso worked hard on the development/improvement of procedures.
Technical support for hardware and software(Office, software setup,etc) on Windows based machines. Also worked on some projects to develop softwares/tool for small companies using C, C++ and SQL.Function: -To determine problems on end users' computers and fix it, either by using applications to clean the system, reinstalling the operating system or replacing hardware;-To assemble computers buying all the hardware and system;-To support users and small companies with various software/application utilization;-To participate with partners in projects that we would develop softwares/utilities for small companies.
Mainframe system management (Senior Console operator) designated, resource training, critical issues and changes.At this job I have:-Created/ Ministered technical and Governance trainings and workshops-Participated in procedure standardization projects-Participated in improvements between areas(Automation of critical procedures,etc)-Created and updated technical procedures.Daily used tools-zOS (System monitoring, diagnostics, recycles,etc)-CICS (Problem determination,intermediate commands in changes, subsystem recycle,etc)-IMS (Problem determination,intermediate commands in changes, subsystem recycle,etc)-DB2 (Problem determination,intermediate commands in changes, subsystem recycle,etc)-Tivoli system automation (Task status management, problem determination,subsystem recycle,etc)-CA OPS/MVS (Task status management, problem determination,subsystem recycle,etc)-IBM Maximo (High severity Tickets and change management/Approval)-Managenow (High severity Tickets and change management/Approval)-HP Service manager (High severity Tickets and change management/Approval)
Period of 21/01/2012 - 17/02/2012:On everyday classes, we would learn the structure of Cobol, how to develop basic and intermediate applications using JCL to compile them. We also studied and applied basic concepts of coding online applications for CICS.
D&B Serviços de T.I
Education management (IT) (11h)
Software development related (C/C++/Java/C#) (327h)
WiseUp Language School
Teaching & Speaking in public (17h)
Education management (English) (17h)
IMS Concepts and commands - 8h (INTSK134)
IT Governance related (96h)
Mainframe support related (35h)
DBMSs and SQL (25h)
SAP related courses (10h)
UNASP - Adventist University of São Paulo
Information Security related (5h)
Vector Software Factory
Banksphere programming (120h)