Alan Douglas Dantas Silva

  • Hortolândia São Paulo
Alan Douglas Dantas Silva







I have learned English by my self, and this knowledge provided me the opportunity of going to the US for free through an US Embassy program called Youth Ambassadors. I currently speak French and spanish intermediately and basic German.


Since I was a kid that I've been working on Windows and in the last six years I've made it professionally.


Worked two years as a mainframe monitor, foreseeing problems and working on projects that were out of my scope, which gave me experience of other departments and advanced knowledge within its subsystems and coding.


I have taught I.T(Mainframe,windows,programming) and I.T governance(ITIL workshops, best practices, etc) at IBM training center and I'm currently teaching English for executives and teens at Wise up.

Work History

Work History
Jan 2013 - Present

Executive and Teens English teacher

Wise UP

Executive and teens English teacher.-Attend weekly meetings designated for improvements, feedback and methodology acknowledgement;-Prepare English classes using real data based on Wise up methodology and minister all classes speaking only English;-Correct and give feedback on both written and oral tests, written assignments,etc.

Jun 2013 - Present

I.T Consultant and Teacher

D&B IT Services

I constantly work with:-On demand teaching projects(see projects for more info);-Private I.T tutoring(Office, Windows, Programming,technical English,etc);-On demand development projects (see projects for more info);-On demand consulting projects for small and medium companies;

Apr 2013 - Jun 2013

I.T Intern

Sanmina-SCI Corp.

As part of the Field I.T Team, I have to monitor the health status of the actives as a whole. I also support software(Oracle ERP, Internal applications, office,windows among others) and hardware issues remotely and locally. Incident/change management and continuous improvement constantly used.Daily used tools-Configuration manager-Active directory -Google apps (E-mail, docs,etc)-Office (Support and used for reports as well)-Windows XP,Server,Seven-Linux-Internal Service/Work/Change request tool-Oracle ERP, Shop floor and other internal applications support.-Basic Network managementAlso worked hard on the development/improvement of procedures.

Mar 2005 - Apr 2013

Software and hardware technical support

Self employed

Technical support for hardware and software(Office, software setup,etc) on Windows based machines. Also worked on some projects to develop softwares/tool for small companies using C, C++ and SQL.Function: -To determine problems on end users' computers and fix it, either by using applications to clean the system, reinstalling the operating system or replacing hardware;-To assemble computers buying all the hardware and system;-To support users and small companies with various software/application utilization;-To participate with partners in projects that we would develop softwares/utilities for small companies.

Aug 2012 - Jan 2013

System specialist Blues

IBM Brazil

Mainframe system management (Senior Console operator) designated, resource training, critical issues and changes.At this job I have:-Created/ Ministered technical and Governance trainings and workshops-Participated in procedure standardization projects-Participated in improvements between areas(Automation of critical procedures,etc)-Created and updated technical procedures.Daily used tools-zOS (System monitoring, diagnostics, recycles,etc)-CICS (Problem determination,intermediate commands in changes, subsystem recycle,etc)-IMS (Problem determination,intermediate commands in changes, subsystem recycle,etc)-DB2 (Problem determination,intermediate commands in changes, subsystem recycle,etc)-Tivoli system automation (Task status management, problem determination,subsystem recycle,etc)-CA OPS/MVS (Task status management, problem determination,subsystem recycle,etc)-IBM Maximo (High severity Tickets and change management/Approval)-Managenow (High severity Tickets and change management/Approval)-HP Service manager (High severity Tickets and change management/Approval)



Cobol Programmer (80h)


Period of 21/01/2012 - 17/02/2012:On everyday classes, we would learn the structure of Cobol, how to develop basic and intermediate applications using JCL to compile them. We also studied and applied basic concepts of coding online applications for CICS.

Activities and Societies: Cobol programmingCICSOnline applicationsJCLmainframezosSDSF,ISPF.


D&B Serviços de T.I

Education management (IT) (11h)

Software development related (C/C++/Java/C#) (327h)

WiseUp Language School

Teaching & Speaking in public (17h)

Education management (English) (17h)


IMS Concepts and commands - 8h (INTSK134)

Cloud/Virtualization (14h)

IT Governance related (96h)

Mainframe support related (35h)

DBMSs and SQL (25h)

SAP related courses (10h)

UNASP - Adventist University of São Paulo

Information Security related (5h)

Vector Software Factory

Banksphere programming (120h)

Jan 2013 - Present

Information systems




zOS System Operation Assessment

Datatrain / Interskill