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Work experience

Intern at Kenya Revenue Authority

Feb 2016Present

Helpdesk Technician

My responsibilities include providing prompt responses to questions from employees, troubleshoot, diagnose and resolve problems related to operating systems, hardware and software, document problems and conversations to create a log that can be referenced by other technicians and for training purposes, provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.