Goal oriented IT professional with strong focus on processes, management and strategy. Deep exposure in planning and implementing solutions to address business opportunities. Deal of best practices for IT governance at crisis management, trouble-shooting, user support, problem-solving and negotiating. Experienced in application development, team work, project and resource management and cross-functional team management.
INFRASTRUCTURE & SUPPORT MANAGER
Responsible for supervising technical staff, training of users and making regional infrastructure (software / hardware) design changes to meet the needs of the business. Project management skills due to the need of roll-outs of global projects. Expertise in AS/400, AIX and MS-Windows 2000 environments and LAN / WAN support. Report to regional IT Manager.
Mar 2003 - Present
IT MANAGER FOR LATIN AMERICA
Manage staff, budget, contracts, development, service desk, design and integration of software and hardware for multisite operations and administration across Latin America. Perform technology assessments to enhance operations and standardize services. Implement standard software and hardware platforms as well as respective training programs. Work with cross-functional teams to ensure the applications provide the most effective and comprehensive services possible to the users. Manage the design and development of web and intranet sites and applications integrating functions to ERP process.Report to CIO.
Jan 1990 - Jun 1997
Sr. SYSTEM PROGRAMMER
Responsible for supervising and support technical staff and operational environment, as well as support end-users, coordinating the service desk. Expertise in IBM Mainframe (VM, VSE, CICS, VSAM, DB2), AS/400 and MS-Windows environments and LAN support.
Report to local IT Manager.