- Waipukurau Hawke's Bay
- [email protected]
I began working part time at The Leopard Hotel during the middle of 2010. I have been fully trained in bar work and have also received full TAB and Gaming Machine training. I was also in charge of promotions for The Leopard Hotel; creating promotional posters, displays and establishing and running The Leopard Hotel’s Facebook page. Additionally I was in charge of music for the disco on Saturday nights.
Working at The Leopard Hotel has built on my knowledge of customer service skills, taught me to prioritize under stress and helped me gain experience in conflict resolution. I thoroughly enjoy bar work and love both the social and technical aspects of working in this industry
I completed my LCQ (Licensing Control Qualification) in May 2011 and gained my Duty Managers Licence in August 2011.
I am currently employed at The Sandridge Hotel as a Duty Manager, and a promotions manager. I work upwards of 40 hours a week, mostly as a Duty Manager on night shifts. I have full TAB and gaming experience.My role as the main Duty Manager on night shifts consists of staff management, customer management, and upholding The Sandridge Hotel's Host Responsibility Policy.
In my role I am in charge of:
- Opening: when on morning shift (Setting up TAB/ambience/organising bar)
- Closing (Closing off Pokies and TAB/Tills/locking bar etc)
- Overseeing customers and staff
- Delegating to staff
- Removing and observing patrons
- Dealing with entertainment, ambience and customer environment
I enjoy my role as a Duty Manager and the relationships I have developed with staff and customers alike.
As promotions manager I am in charge of the following:
- Setting up and organising functions
- Booking functions
- Sending customer newsletters
- Promoting events on Eventfinder and Facebook
- Advertising in local publications
- Creating & distributing promotional material (flyers etc)
I particularly enjoy my role as promotions manager as it allows me to have a creative outlet, and do what I enjoy most: create promotional material. I love the feeling of having organised a successful function, and the challenge of logistically making that happen.
During my time as a Marketing Assistant I gained many valuable skills, benefiting me both personally and in the workplace. I mainly worked with advertising and promotions. This included creating promotional SEO pages for Ezibed, designing html customer and provider newsletters, participating in face to face promotions at events and trade shows and contacting properties to assist them in how to better promote their property on our website. These tasks required me to use a variety of software and hardware including: Photoshop CS4, Worldmerge, Filezilla, Outlook Express, Frontpage, Ezibed’s personal administration system, Skype, cameras and other basic office equipment such as scanners, fax machines and phones.
In my role as Marketing Assistant a large part of my job was speaking to customers and making bookings or sorting out issues for them. In addition to dealing with customers on the phone, I composed formal e-mails, letters and faxes on a daily basis. I would have to say this was the most beneficial part of my job as it increased both my confidence and communication skills.
I was often given the responsibility of running the office, and therefore the website, solo and assisting in the training of new staff members. I was mainly trusted to work unsupervised; this taught me to show initiative and increased my problem solving and time management abilities. Overall I believe my time as a Marketing Assistant at Ezibed has made me the confident, competent and independent employee and person that I am today.
After leaving Ezibed.com in 2010 I continued to do temp work over the summer of 2010/2011 and also in April 2012.
I have recently un-enrolled from a Bachelor of Business Studies majoring in Marketing at EIT. I am taking a break from studying until I have decided what I really want as a future career. I have completed the following papers; Management, Marketing, Accounting and Information Systems. Additionally I have completed an Organisational Communications paper in 2010.
For the first half of 2009 I undertook a Bachelor of Arts. Upon the end of first semester I had completed four papers: Philosophy, History, Literature and Sociology. I relocated to New Zealand mid 2009 and consequently had to unenrol from this degree.
I hope to gain full time employment in a challenging role that helps me to further develop the skills I already have.
I have a wide variety of interests including, but not limited to: