Professional, intelligent, creative team player with 5 years broad based experience in customer service. Consistently providing timely, comprehensive and individual responses. Demonstrated capacity to focus on customer needs and work in environments with multiple priorities and changing assignments requiring superior communication, organization and problem solving skills.
Nov 2010 - May 2012
Recruited and enrolled students for online undergraduate degree programs. Worked with a wide variety of students from different socioeconomic backgrounds through the admissions process and stayed with them during their first class to ensure their success. Used Microsoft Excel extensively to track reports and analyze student success data.
- Followed strict FERPA guidelines closely and was chosen to assist in the training of new employees.
- VIP team member awarded 2/2011
Aug 2008 - Oct 2010
Coordinated with sales representatives, customers and the graphics department to ensure accurate proofing and printing of business promotional products. Worked with 100 - 200 customers per week on issues ranging from product purchase to delivery ensuring customer satisfaction.
Handled bulk mailings and sample requests. Contacted vendors prior to trade shows to raise product awareness and worked with vendors to ensure product satisfaction.