Troubleshooting, Process Improvement, Customer Service, Windows Support, Microsoft Office, Project Management, Software Documentation, Computer Hardware
Experience in wide array technological support, user education and project execution.
Working knowledge of asset management, access provisioning, networking and managing Service Level Agreements(tickets) across a large network of job roles and locations
High level of technological competency, including troubleshooting and setup of Windows(XP, Vista, 7, 8), Mac, printers, and mobile devices.
Excels at problem solving, working with others and adapting to new systems and technologies.
Dec 2014 - Present
Best Buy - Geek Squad
Effectively triage, discover root causes and escalate client issues to the correct teams.
Guide clients to the solution that best fits their needs and situation.
Troubleshoot desktop, laptop and mobile device problems to ensure full functionality of product.
May 2014 - Dec 2014
Freelance Project IT Technician
End User/Client Support for various workstation and operating systems
Hardware setup and repair, of desktop, laptop, printer and networking
Software install/upgrade and re-imaging of devices
Large scale upgrade and migration of workstations to new systems
Jan 2010 - Mar 2014
Distributed Technical Operations (DTO) Technician
Target.com Fulfillment Center
Supplied 1st and 2nd level IT service under Target Technology Services distribution network
Supported a large number of users and clients throughout a 900,000sq ft facility
Responsible for Network administration and Data Center management
Upkeep and maintenance of 60+ Lexmark and HP printers
In charge of asset management/repair of tablets, laptops, desktops, VOIP and RF devices
Project management including a planned migration to windows 7 involving 180+ new devices and user setup
Previously worked as a Trainer and Inventory Management team member
Bookmans Entertainment Exchange - Sales/Customer Service/Online Support
Magic Tower Games Inc. - Store Manager/Sales/Inventory
Fry's Food and Drug - Cashier/Customer Service