Cameron Price

Overview

  • Experience in wide array technological support, user education and project execution. 

  • Working knowledge of asset management, access provisioning, networking and managing Service Level Agreements(tickets) across a large network of job roles and locations

  • High level of technological competency, including troubleshooting and setup of Windows(XP, Vista, 7, 8), Mac, printers, and mobile devices. 

  • Excels at problem solving, working with others and adapting to new systems and technologies.

Work history

Work History
Dec 2014 - Present

 Consultation Agent

Best Buy - Geek Squad

Effectively triage, discover root causes and escalate client issues to the correct teams.
Guide clients to the solution that best fits their needs and situation.
Troubleshoot desktop, laptop and mobile device problems to ensure full functionality of product.

May 2014 - Dec 2014

Freelance Project  IT Technician

SmartSource/Insight/PCM SARCOM

End User/Client Support for various workstation and operating systems
Hardware setup and repair, of desktop, laptop, printer and networking
Software install/upgrade and re-imaging of devices
Large scale upgrade and migration of workstations to new systems

Jan 2010 - Mar 2014

Distributed Technical Operations (DTO) Technician

Target.com Fulfillment Center

Supplied 1st and 2nd level IT service under Target Technology Services distribution network
Supported a large number of users and clients throughout a 900,000sq ft facility
Responsible for Network administration and Data Center management
Upkeep and maintenance of 60+ Lexmark and HP printers
In charge of asset management/repair of tablets, laptops, desktops, VOIP and RF devices
Project management including a planned migration to windows 7 involving 180+ new devices and user setup
Previously worked as a Trainer and Inventory Management team member

Previous Employment

Bookmans Entertainment Exchange - Sales/Customer Service/Online Support

Magic Tower Games Inc. - Store Manager/Sales/Inventory

Fry's Food and Drug - Cashier/Customer Service