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Summary

Result driven retail manager with eight years of retail experience, having worked at several locations and fulfilled a number of roles within Big W. Built teams of employees and led through example to achieve maximum results.  Experienced in coaching and supporting employees to provide the best service possible through team work and collaboration. Stock level management and issue resolution experience with a large range of lines across multiple categories. Ongoing experience with event promotion and merchandising to drive sales.

Work experience

September 2016Present

Assistant Fill Leader

Big W - Gladstone

Supervising 8-15 Fill Associates Nightly 
Merchandise stock 
Excess stock management 
Ongoing training on fill procedures, safety and security

Aug 2015September 2016

Assistant Hardgoods Leader

Big W - Gladstone

Support and work closely with the stores leadership team.
Identify and drive career development activities
Support and Supervise all sales events are correctly tied up and ready for trade.
Follow up on Line manager's directions and seek feedback where required.
Support the training and on going coaching of all current and new staff members to achieve our
values and standards.
Supervise and assist recovery associates in their role in presenting the store for next day trade.
Manage new lines from previous nights fill, and maintain a high presentation standard.
Space management and detailing of store.
Provide a high standard of customer service

Jan 2014Aug 2015

Fulfilment Leader

Big W - Gladstone

Daily checks of stock room integrity and pallet counts.
Complete daily reports on incorrect stock levels.
Use reports to manage stock that is on hand but not on show
Plan load and excess pallets for nightfill each night.
Allocate locations for event stock, and coach on correct presentation of stock.
Manage new lines into shelving while maintaining an expected presentation standard
Provide coaching and training to associates.
Manage and coach Fill Leader

Oct 2013Jan 2014

Customer Service Leader

Big W - North Lakes

Provide a high standard of customer service during the busy Christmas period
Coach and supervise customer service associates.
Replenish stock throughout the day to maintain stock levels
Supervise and assist recovery associates in their role each day
Return the store to a high presentation standard for trade the next day.
Detail and space manage stock throughout the store

Oct 2012Oct 2013

Business Manager Replenishment

Big W - Strathpine

Managed a team of 10 replenishment associates and an assistant business manager replenishment.
Management of excess in the stock room through regular actioning of stock
Set-up and merchandise stock for upcoming events
Roster fill associates within the guidelines of a weekly budget

Jan 2011Oct 2012

Business Manager Replenishment

Big W - Chermside

Managed a team of 12 replenishment associates and an assistant business manager replenishment.
Ensuring the stock received in store each day is on show the same night for next day trade
Coach Assistant Replenishment Business Manager to further drive career development

Apr 2010Jan 2011

Business Manager Consumables (Relief)

Big W - Chermside

Day to day running of the Consumables department.
Planning of stock for replenishment team each night
Follow up and investigate excess stock. Adjust stock levels if needed.
Order top selling lines with high first margins to maximise potential of off locations
Tie up promotional events to a high standard

Aug 2008Apr 2010

Night Department Manager

Big W - Chermside

Supervising and assisting a group of 2 to 3 replenishment associates.
During my time I managed both the Home and Consumables departments.
Follow the instructions of, and report back to the Business Manager Replenishment
Merchandise off location displays.
Management of new line stock
Actioning excess stock from the stock room.
Coaching and training of fill team in correct standards and procedures
Space management of stock to provide maximum availability to customers
Completed the daily price adjustments throughout my department.
Assist in reducing shrinkage through correct use of theft deterrent devices.

Apr 2007Aug 2008

Trainee Department Manager

Big W - Chermside

Receive coaching from the Store Manager, and other Business Managers in the store.
Assist and coach recovery associates in their role.
Provide a high standard of customer service
Further my knowledge of the business through training provided as part of the Trainee program
Promoted a safe work environment through adhereance correct SH&E procedure and policy

Education

19951999

High School Graduate

Mitchelton State High School

Completed Year 12

Referees

Ben Smith - Previous Store Manager -  Big W Chermside & Strathpine

Complex Manager - Bunnings Rothwell

0410 323 857

Jason Broadhurst  - Previous Store Manager - Big W Chermside & North Lakes

Store Manager - BCF Virginia

0410 089 664

Kenn McCartney - Co-Worker - Big W North Lakes

Assistant Store Manager - Big W North Lakes

0421 650 886