Printing tool Download PDF

Cameo Whitley

Seeking Position in Management for Car Maintenance/Servicing Center

Work experience

Jun 2016Oct 2016

FULL SERVICE MECHANIC

Endless Enterprise-District Heights, MD

Maintained service operations by inspecting and maintaining vehicles. Job duties included:

  • Kept equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and , replacing filters , motors and transmissions.
  • Maintained vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.
  • Verified vehicle serviceability by conducting test drives; adjusting controls and systems.
  • Complied with state vehicle requirements by testing engine, safety, and combustion control standards.
  • Maintained vehicle appearance by cleaning, washing.
  • Maintained vehicle records by recording service and repairs.
  • Kept shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Contained costs by using warranty; evaluating service and parts options.
  • Kept supplies ready by inventorying stock; placing orders; verifying receipt.
  • Updated job knowledge by participating in educational opportunities; reading technical publications.
  • Accomplished maintenance and organization mission by completing related results as needed.
Dec 2015Mar 2016

PARTS AND SALES  MANAGER

AutoZone Inc- Capital Heights, MD

Performed a variety of customer service, in-store, marketing, promoting, advertising and stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the dealership parts department. Ongoing responsibility for assisting with the counter parts sales and customer service responsibilities. Job duties included:

  • Sold products and/or services to repair the problem and meet the customer's needs.
  • Maintained customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
  • Assisted in keeping parts department clean and orderly.
  • Recorded all sales and/or customer transactions that occur.
  • Provided service technicians with parts as required.
  • Assisted with Parts Manager in merchandising displays.
  • Maintained the retail sale floor and displays to meet or exceed the dealerships standards and today's customer satisfaction.
  • Controlled showroom inventory to ensure maximum sales and customer satisfaction.
  • Performed routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area.
  • When working the parts counter, followed prescribed cash, credit, and check processing procedures of the dealership. Processed cores, warranties, and new return merchandise as required at a point of sale.
  • Attended training as prescribed by management to maintain proficiency in his/her job description.
  • Used dealership equipment and resources safely and proficiently.
  • Performed other tasks as required by Parts Manger.
  • Kept himself/herself groomed and clothed per the dealership guidelines.
  • Verified receiving documents.
  • Followed up on shortages and expedite by reporting to Parts Manager.
  • Knowledgeable in merchandising.
Jun 2012Oct 2014

GENERAL MANAGER

Jiffy Lube- Tacoma Park, MD

Met company goals by providing clear direction and setting a positive example for attitude, professionalism and work ethic. Job duties included:

  • Provided store-level leadership to Teammates through coaching, training, scheduling and performance management.
  • Managed the financial health of the store through sales, proper inventory/cash controls, store-level marketing, guest satisfaction and full Profit & Loss responsibility.
  • Built and developed a winning team through the use of recruiting tools, sound interview techniques and retention strategies.
  • Created Teammate work schedules, ensuring proper coverage and business needs are met
  • Set the example for exceptional guest service, to include appropriate resolution of guest complaints.
  • Ensured the building, equipment and grounds are well maintained.
  • Achieved/promoted through all service technician positions in the company commencing at lower bay and concluding at general manager in less than 16 months. 

Education

Mar 2013Feb 2014

ASE Vocational Training 

Germanna Community College in Virginia-Fredricksburg, VA

Curriculum is designed to teach in the areas of

  • automotive transmission
  • manual drive train 
  • climate control
  • engine performance
  • engine repair 
  • suspension and steering
  • brakes
  • electrical system
Aug 2000Jun 2004

Standard High School Diploma

Joel Elis Spingarn Senior High School

Area of Expertise

Sales/Marketing Strategy

Attracting new business and creating strategies for product development, pricing, promotions and distribution.

Time Management

The act of process or planning as well as exercising conscious control over the amount of time spent on specific activities, primarily to increase effectiveness and productivity.

Customer Service

Providing world-class service to clients before, during and after their experience with the company.

Computer Skills

MS Office (Word, PowerPoint, Excel, Outlook), SAP, SRM, Visio, POS Systems and ALLDATA.

Qualifications and Skills

Lifting, Energy Level, Dependability, Persistence, Time Management, Attendance, Independence, Safety Management, Problem Solving, Dealing with Complexity, Analyzing Information

References

Jamaal Greenfield-Jiffy Lube Store Manager  (301) 919-7217

George Catten- Personal Client                            (757) 297-2529

La Tasha Watson-Personal Reference               (757)752-5868

Tygee Valentine-Business Reference                 (301) 283-7165